Comparison

Bitrix24 vs Zoho CRM

On the evidence we track, Zoho CRM leads this comparison with a composite score of 65/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Bitrix2460
★Zoho CRM65
Score
vioscaleAI score
Bitrix2460 / 100medium · 71%
Zoho CRM65 / 100medium · 72%
Pricing
Free tier
Bitrix24✓
Zoho CRM✓
Model
Bitrix24freemium
Zoho CRMfreemium
Price level
Bitrix24low
Zoho CRMlow
Transparent
Bitrix24✗
Zoho CRM✗
Integrations
Count
Bitrix243
Zoho CRM1,000
Security
Disclosure policy
Bitrix24✓
Zoho CRM✓
Gdpr
Bitrix24✓
Zoho CRM✓
Hipaa
Bitrix24✓
Zoho CRM✓
Iso27001
Bitrix24✓
Zoho CRM✓
Pci
Bitrix24✓
Zoho CRM–
Soc2
Bitrix24✓
Zoho CRM✓
Trust center
Reliability
Status page
Bitrix24✓
Zoho CRM✓
Release
Cadence days
Bitrix24–
Zoho CRM45
Content
Faq
Bitrix246 items
Zoho CRM8 items

Capabilities

Feature-by-feature on the axes that matter for crm software. “-” means undocumented, not absent.

Core
Contact & account management
Bitrix24✓
Zoho CRM✓
Deal / pipeline management
Bitrix24✓
Zoho CRM✓
Lead scoring
Bitrix24-
Zoho CRM-
Communication
Email sync & tracking
Bitrix24✓
Zoho CRM✓
Automation
Marketing automation
Bitrix24✓
Zoho CRM-
Workflow automation
Bitrix24✓
Zoho CRM✓
Insight
Reporting & dashboards
Bitrix24✓
Zoho CRM✓
Sales forecasting
Bitrix24-
Zoho CRM✓
Access
Native mobile app
Bitrix24✓
Zoho CRM✓
Extensibility
Public API
Bitrix24✓
Zoho CRM✓
Custom fields & objects
Bitrix24-
Zoho CRM✓

What each one is

The product in its own terms, so the numbers below have context.

Bitrix24

A cloud-based platform that integrates CRM, task management, workflow automation, team collaboration, email marketing, and customer service tools in a single unified environment.

Independently observed

Zoho CRM

Leader

A cloud-based platform for managing sales pipelines, customer relationships, and team collaboration. It automates sales workflows, provides forecasting and reporting capabilities, and enables teams to coordinate across distributed work environments.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Bitrix24

SubscriptionFree tier
as of verify ↗

Zoho CRM

Leader
Free tier

Free tier for up to 3 users; paid plans available (contact sales).

as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Bitrix24✓
Zoho CRM✓
Deployment
Cloud / SaaS
Bitrix24✓
Zoho CRM✓
On-premise
Bitrix24✗
Zoho CRM✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (2)
  • Facebook
  • Instagram

Bitrix24

8 total - 6 not shared
  • WhatsApp
  • Telegram
  • Google API
  • Google Analytics
  • Email
  • SMS
Independently observed

Zoho CRM

Leader
20 total - 18 not shared
  • Zoho Creator
  • Zoho Books
  • Zoho Catalyst
  • Zoho Cliq
  • Zoho RPA
  • Google APIs
  • YouTube APIs
  • Zoho Mail
  • Zoho Projects
  • Zoho People
  • Zoho Invoice
  • Zoho Analytics
  • Zoho Desk
  • Zoho WorkDrive
  • Zoho Meeting
  • Google
  • Microsoft
  • Amazon
Independently observed
Still deciding?

Bitrix24 or Zoho CRM: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.