# Zenduty

> Cloud-based incident management platform that helps on-call teams detect, respond to, and resolve incidents faster

- **Canonical URI:** https://www.vioscale.ai/software/zenduty
- **Category:** Incident Management
- **Homepage:** https://zenduty.com
- **Also known as:** zenduty
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-19T13:23:04.404Z

## Vioscale score

**63.3 / 100**, confidence 42% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.052 | 4.2 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 59.9 | 0.04066666666666666 | 2.4 | ✓ |
| security_posture | 40 | 0.073 | 2.9 | ✓ |
| pricing_transparency | 75 | 0.084 | 6.3 | ✓ |

## Pricing

_As of 2026-08-19, [verify at source](https://zenduty.com/pricing/). Independently observed._

from $6/seat/mo · Subscription · 14-day trial

> From $6/user/month. Free 14-day trial on all plans. 16% discount for annual billing.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Starter | $6/user/month, up to 5 seats, community support | - | monthly |
| Growth | $16/user/month with business hours support | - | monthly |
| Enterprise | Contact sales | - | - |

### Starter

Incident response for smaller teams

**Included limits:** max_seats: 5, max_teams: 50, integrations_per_team: unlimited, sms_calls_per_user_per_month_rest_of_world: 25, sms_calls_per_user_per_month_usa_canada_india: 100

- Alert Correlation
- Advanced Alert Rules
- Advanced Analytics
- Incident Response via Slack, Teams, GChat
- Incident Responders
- Two-way Ticketing Integration
- APIs and Extensibility
- Stakeholder Communications
- Incident Tagging
- Custom Incident Priorities
- Service Maintenance Windows
- Robust Scheduling & Escalation Policies
- Advanced Alert Suppression
- Incident SLAs
- Postmortem Templates
- Stakeholder Templates
- Single Sign On
- Community Support

### Growth

Incident management for fast growing teams

- All Starter features
- Business hours support (9x5)
- Shared customer success manager
- Status Pages
- AI Features
- Postmortems
- Playbooks
- Service Dependency Mapping
- Workflows Automation

### Enterprise (Contact sales)

Advanced incident management for the enterprise

- All Growth features
- 24×7 priority support and escalation
- Dedicated customer success manager

## About

A centralized incident response platform that connects monitoring tools, communication systems, and ticketing software. Teams use it to collaborate in real-time, automate response workflows, and maintain operational reliability with AI-powered insights.

_Independently observed._

## Platform & deployment

- **Platforms:** iOS, Web, Android
- **Deployment:** Cloud / SaaS

## Integrations (8)

_Independently observed._

- Jira
- Slack
- Microsoft Teams
- Google Chat
- AWS CloudWatch
- Sentry
- Zoom
- Webex

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.soc2 | yes | [link](https://zenduty.com) | 2026-08-17 | 48% (low) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 120 | [link](https://zenduty.com/pricing/) | 2026-08-19 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":["US","CA","IN","GB"],"notAvailableCountries":[]}` | [link](https://zenduty.com/pricing/) | 2026-08-19 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | no | [link](https://zenduty.com/pricing/) | 2026-08-19 | 60% (medium) |
| pricing.model | commercial | [link](https://zenduty.com/pricing/) | 2026-08-19 | 60% (medium) |
| pricing.price_level | low | [link](https://zenduty.com/pricing/) | 2026-08-19 | 60% (medium) |
| pricing.starting_price | `{"amount":6,"currency":"USD"}` | [link](https://zenduty.com/pricing/) | 2026-08-19 | 60% (medium) |
| pricing.transparent | yes | [link](https://zenduty.com/pricing/) | 2026-08-19 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/zenduty). Independent, evidence-based software intelligence. Cite the canonical URI.*