# Zendesk

> The only AI-first service platform

- **Canonical URI:** https://www.vioscale.ai/software/zendesk
- **Category:** Customer Support
- **Homepage:** https://www.zendesk.com
- **Also known as:** zendesk
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-03T11:52:13.462Z

## Vioscale score

**76.4 / 100**, confidence 65% (medium).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 10 | 800 | ✓ |
| reliability | 50 | 14 | 700 | ✓ |
| capabilities | 100 | 16 | 1600 | ✓ |
| integrations | 93.6 | 30 | 2808.7 | ✓ |
| security_posture | 95 | 14 | 1330 | ✓ |
| pricing_transparency | 25 | 16 | 400 | ✓ |

## Pricing

_As of 2026-08-03, [verify at source](https://www.zendesk.com). Independently observed._

Subscription · Free tier

> From £19/month. Free tier available (up to 2 years for eligible startups).

## About

AI-powered customer service platform that unifies ticketing, messaging, live chat, voice, and autonomous AI agents to manage customer inquiries across all channels.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Capabilities

_The capabilities that matter for Customer Support. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Ticket / case management | ✓ |
| **Channels** | |
| Live chat | ✓ |
| Shared inbox | - |
| Omnichannel (email+chat+social+voice) | ✓ |
| Voice / telephony | ✓ |
| **Self-service** | |
| Self-service knowledge base | ✓ |
| **Automation** | |
| SLAs, triggers & routing | ✓ |
| Automation / macros | ✓ |
| **AI** | |
| AI agent / copilot | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| **Deployment** | |
| Hosting | Cloud only |
| **Enterprise** | |
| SSO / SCIM | - |
| **Extensibility** | |
| Public API | ✓ |
| **Pricing** | |
| Free tier | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 1,800 | [link](https://www.zendesk.com) | 2026-08-03 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.zendesk.com) | 2026-08-03 | 60% (medium) |
| pricing.model | commercial | [link](https://www.zendesk.com) | 2026-08-03 | 70% (medium) |
| pricing.price_level | low | [link](https://www.zendesk.com) | 2026-08-03 | 60% (medium) |
| pricing.transparent | no | [link](https://www.zendesk.com) | 2026-08-03 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.zendesk.com) | 2026-08-03 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.zendesk.com/.well-known/security.txt) | 2026-08-03 | 60% (medium) |
| security.fedramp | yes | [link](https://www.zendesk.com/security) | 2026-08-03 | 75% (high) |
| security.hipaa | yes | [link](https://www.zendesk.com/security) | 2026-08-03 | 75% (high) |
| security.iso27001 | yes | [link](https://www.zendesk.com/security) | 2026-08-03 | 75% (high) |
| security.pci | yes | [link](https://www.zendesk.com/security) | 2026-08-03 | 75% (high) |
| security.soc2 | yes | [link](https://www.zendesk.com/security) | 2026-08-03 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/zendesk). Independent, evidence-based software intelligence. Cite the canonical URI.*