# Zabbix

> An open-source monitoring and observability platform for enterprise infrastructure and operations

- **Canonical URI:** https://www.vioscale.ai/software/zabbix
- **Category:** Observability Tools
- **Homepage:** https://www.zabbix.com
- **Also known as:** zabbix
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-16T21:40:01.766Z

## Vioscale score

**52.1 / 100**, confidence 17% (low). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| capabilities | 67.1 | 0.063 | 4.2 | ✓ |
| repo_stars | 0 | 0.026 | 0 | - |
| integrations | 39.2 | 0.07266666666666667 | 2.8 | ✓ |
| dependent_projects | 0 | 0.063 | 0 | - |
| dev_activity | 0 | 0.094 | 0 | - |
| release_cadence | 0 | 0.052 | 0 | - |
| security_posture | 5 | 0.115 | 0 | - |
| package_downloads | 0 | 0.136 | 0 | - |
| security_score | 0 | 0.042 | 0 | - |
| community_qa_activity | 0 | 0.063 | 0 | - |

## Pricing

_As of 2026-08-16, [verify at source](https://www.zabbix.com). Independently observed._

from $325/mo · Open source · Free tier · 5-day trial

> Free open-source software with optional subscriptions from $325/month (Silver). All subscriptions include support SLAs and 5 years of security fixes.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Silver | $325/month, billed annually | - | annual |
| Gold | From $825/month, billed annually | - | annual |
| Platinum | Contact sales | - | annual |
| Enterprise | Contact sales | - | annual |
| Global | Contact sales | - | annual |

### Silver

Online support with business-hours availability and one primary support contact

- Online support
- 1 support contact
- 8x5 support availability
- 1 day initial response time
- Unlimited monitored devices and metrics

### Gold

Phone and online support during business hours with two support contacts, includes distributed monitoring and training

- Phone and online support
- 2 support contacts
- 8x5 support availability
- 4 hour initial response time
- Distributed monitoring
- Online education
- 5 Zabbix Online Training Vouchers (Tier 1)
- 1 Zabbix Summit full ticket
- Unlimited monitored devices and metrics

### Platinum (Contact sales)

24/7 support with three contacts, includes performance tuning, environment review, and 40 hours of remote consultancy

- Phone and online support
- 3 support contacts
- 24x7 support availability
- 2 hour initial response time
- Distributed monitoring
- Remote troubleshooting
- Performance tuning
- Environment review
- Upgrades by Zabbix team
- 40 hours remote consultancy
- 30 Zabbix Online Training Vouchers (Tier 1)
- 10 Tier 2 training vouchers
- 3 Zabbix Summit full tickets

### Enterprise (Contact sales)

24/7 premium support with seven contacts, assigned customer success manager, hands-on assistance, and 80 hours of consultancy

- Phone and online support
- 7 support contacts
- 24x7 support availability
- 1.5 hour initial response time
- 1 hour emergency response time
- Assigned Customer Success Manager
- Remote troubleshooting
- Performance tuning
- Environment review
- Upgrades by Zabbix team
- 80 hours remote consultancy
- 100 Zabbix Online Training Vouchers (Tier 1)
- 30 Tier 2 training vouchers
- High availability
- Unlimited deployments
- Multiple legal entities
- Hands-on assistance

### Global (Contact sales)

Premium global support with twenty contacts and strategic assistance across unlimited deployments and multiple entities

- Phone and online support
- 20 support contacts
- 24x7 support availability
- 1 hour initial response time
- 1 hour emergency response time
- Assigned Customer Success Manager
- Remote troubleshooting
- Performance tuning
- Environment review
- Upgrades by Zabbix team
- High availability
- Unlimited deployments
- Multiple legal entities
- Hands-on assistance
- Annual Q&A session with product owners

## About

A comprehensive monitoring solution that collects metrics from any source and provides visibility across infrastructure, applications, networks, and services, deployable either on-premises or as a managed cloud service

_Independently observed._

## Platform & deployment

- **Platforms:** CLI, macOS, Web, Linux, Windows
- **Deployment:** Cloud / SaaS, Hybrid, On-premise, Self-hosted

## Integrations (22)

_Independently observed._

- SNMP
- Java
- IPMI
- SSH
- Telnet
- NETCONF
- SFTP
- ODBC
- ICMP
- TCP
- Prometheus
- Modbus
- MQTT
- HTTP
- HTTPS
- VMware
- vCenter
- Veeam Backup and Replication
- Veeam Backup Enterprise Manager
- RabbitMQ
- GCP
- MSSQL

## Capabilities

_The capabilities that matter for Observability Tools. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Signals** | |
| Metrics | ✓ |
| Log management | ✓ |
| Distributed tracing | - |
| Application performance monitoring | - |
| Real-user monitoring | - |
| **Response** | |
| Alerting | ✓ |
| On-call / incident management | - |
| **Insight** | |
| Dashboards | ✓ |
| **Standards** | |
| OpenTelemetry-native | - |
| **Deployment** | |
| Hosting | Cloud + self-hosted |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.zabbix.com) | 2026-08-16 | 60% (medium) |
| pricing.model | open_source | [link](https://www.zabbix.com) | 2026-08-16 | 60% (medium) |
| pricing.price_level | free | [link](https://www.zabbix.com) | 2026-08-16 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.zabbix.com) | 2026-08-16 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 22 | [link](https://www.zabbix.com) | 2026-08-16 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"LV","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.zabbix.com) | 2026-08-16 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.zabbix.com/security_advisories) | 2026-08-16 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/zabbix). Independent, evidence-based software intelligence. Cite the canonical URI.*