# Vitally

> A workspace platform for customer success teams to manage customer relationships and automate team processes

- **Canonical URI:** https://www.vioscale.ai/software/vitally
- **Category:** Customer Success
- **Homepage:** https://www.vitally.io
- **Also known as:** vitally
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-18T21:50:17.085Z

## Vioscale score

**29.7 / 100**, confidence 47% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 50 | 0.073 | 3.7 | ✓ |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 27.4 | 0.04066666666666666 | 1.1 | ✓ |
| security_posture | 45 | 0.073 | 3.3 | ✓ |
| pricing_transparency | 0 | 0.084 | 0 | ✓ |

## Pricing

_As of 2026-08-18, [verify at source](https://www.vitally.io/pricing). Independently observed._

Subscription

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Tech-Touch | Contact sales | - | - |
| Hybrid-Touch | Unlimited Full Seats | - | - |
| High-Touch | - | - | - |

### Tech-Touch (Contact sales)

Designed for scaling with one-to-many and product-led growth customer success models

- All Vitally Core Features
- Unlimited Automations
- Unlimited Observer Seats
- Single Sign-on
- Full Integration Library
- Unlimited Docs

### Hybrid-Touch

Designed for scaling with any customer success model

- All Vitally Core Features
- Unlimited Automations
- Unlimited Observer Seats
- Single Sign-on
- Full Integration Library
- Unlimited Docs
- Unlimited Full Seats

### High-Touch

Designed for scaling with one-to-one customer success models

- All Vitally Core Features
- Unlimited Automations
- Unlimited Observer Seats
- Single Sign-on
- Full Integration Library
- Unlimited Docs

## About

Vitally is a platform that consolidates customer data and team workflows for customer success organizations, enabling team collaboration and providing automation capabilities.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (8)

_Independently observed._

- Zapier
- Salesforce
- Zendesk
- Gong
- Jira
- Google Calendar
- Slack
- Productboard

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://www.vitally.io/pricing) | 2026-08-18 | 60% (medium) |
| pricing.free_tier | no | [link](https://www.vitally.io/pricing) | 2026-08-18 | 60% (medium) |
| pricing.price_level | unknown | [link](https://www.vitally.io/pricing) | 2026-08-18 | 60% (medium) |
| pricing.transparent | no | [link](https://www.vitally.io/pricing) | 2026-08-18 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 8 | [link](https://www.vitally.io/pricing) | 2026-08-18 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.vitally.io/pricing) | 2026-08-18 | 75% (high) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://www.vitally.io/pricing) | 2026-08-18 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.vitally.io/security) | 2026-08-18 | 75% (high) |
| security.soc2 | yes | [link](https://www.vitally.io/security) | 2026-08-18 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/vitally). Independent, evidence-based software intelligence. Cite the canonical URI.*