# Vapi

> AI voice agent platform for building and deploying interactive voice experiences at scale

- **Canonical URI:** https://www.vioscale.ai/software/vapi
- **Category:** Voice AI Agents
- **Homepage:** https://vapi.ai
- **Also known as:** vapi
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-25T22:00:46.934Z

## Vioscale score

**75.9 / 100**, confidence 75% (high). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.052 | 4.2 | ✓ |
| reliability | 95 | 0.073 | 6.9 | ✓ |
| capabilities | 96 | 0.04877777777777778 | 4.7 | ✓ |
| integrations | 33.8 | 0.04066666666666666 | 1.4 | ✓ |
| security_posture | 65 | 0.073 | 4.7 | ✓ |
| pricing_transparency | 75 | 0.084 | 6.3 | ✓ |

## Pricing

_As of 2026-08-25, [verify at source](https://vapi.ai/pricing). Independently observed._

from $10/line/mo · Hybrid

> Usage-based pricing starting at $0.05/minute. Enterprise annual contracts with volume discounts available.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Build | $0.05/minute for calls, $0.005 per message, $10/additional concurrent line/month | - | - |
| Scale | Contact sales | - | annual |

### Build

Usage-based pricing for development and scaling

**Included limits:** call_concurrency: 10 lines, initial_call_minutes: 60+ included

- Usage-based call minutes
- SMS/Chat messaging
- 10 call concurrency included
- Custom voices and model access
- Email and Discord community support
- 14-day call history retention
- 30-day chat history retention
- RBAC access control

### Scale (Contact sales)

Enterprise annual contract with volume-based pricing

- Fixed platform fee plus committed volume
- Volume-based per-minute pricing
- Enterprise-grade uptime SLA
- SOC2, HIPAA, PCI compliance
- SSO and OAuth2 integration
- RBAC with granular permissions
- Data residency options
- Priority model and provider access
- Dedicated support engineer
- Account manager
- Custom support SLA

### Add-ons

- **HIPAA Compliance** ($2000/mo)
- **Zero Data Retention** ($1000/mo)

## About

A developer-focused platform for building, deploying, and managing AI-powered voice agents that handle customer interactions including support, callbacks, and notifications. Supports both API-first and UI-based workflows with enterprise-grade reliability and compliance.

_Independently observed._

## Platform & deployment

- **Platforms:** iOS, Web, Android
- **Deployment:** Cloud / SaaS, Hybrid, Self-hosted

## Integrations (14)

_Independently observed._

- Twilio
- Google Business Messages / RCS
- OpenAI
- Anthropic
- Groq
- Eleven Labs
- Google Cloud
- Azure
- Custom LLM providers
- Custom TTS providers
- Custom STT providers
- Webhook integrations
- REST API
- MCP (Model Context Protocol)

## Capabilities

_The capabilities that matter for Voice AI Agents. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | Developer API endpoint |
| Sub second latency and interruption barget in handling | ✓ |
| Dynamic mid call API function execution | ✓ |
| Live human handoff and call transfer logic | ✓ |
| Emotion prosody and custom voice cloning | ✓ |
| Inbound reception and ivr routing replacement | ✓ |
| Outbound dialing and campaign management | - |
| Post call transcription and CRM sync | - |
| Voicemail detection and answering machine drops | ✓ |
| Twilio vonage bring your own carrier byoc support | ✓ |
| SOC2 type ii | ✓ |
| HIPAA compliance for medical appointment setting | ✓ |
| Pricing model | Per minute usage based |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://vapi.ai/pricing) | 2026-08-25 | 60% (medium) |
| pricing.free_tier | no | [link](https://vapi.ai/pricing) | 2026-08-25 | 60% (medium) |
| pricing.price_level | low | [link](https://vapi.ai/pricing) | 2026-08-25 | 60% (medium) |
| pricing.starting_price | `{"amount":10,"currency":"USD"}` | [link](https://vapi.ai/pricing) | 2026-08-25 | 60% (medium) |
| pricing.transparent | yes | [link](https://vapi.ai/pricing) | 2026-08-25 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.soc2 | yes | [link](https://vapi.ai/blog/category/security) | 2026-08-25 | 75% (high) |
| security.hipaa | yes | [link](https://vapi.ai/blog/category/security) | 2026-08-25 | 75% (high) |
| security.pci | yes | [link](https://vapi.ai/blog/category/security) | 2026-08-25 | 75% (high) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 14 | [link](https://vapi.ai/pricing) | 2026-08-25 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://vapi.ai/pricing) | 2026-08-25 | 50% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.9 | [link](https://vapi.ai/pricing) | 2026-08-25 | 60% (medium) |
| reliability.status_page | yes | [link](https://vapi.ai/pricing) | 2026-08-25 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/vapi). Independent, evidence-based software intelligence. Cite the canonical URI.*