# Vanilla Forums

> A platform for creating branded customer communities with support, engagement, and knowledge sharing features

- **Canonical URI:** https://www.vioscale.ai/software/vanilla-forums
- **Category:** Community Platforms
- **Vendor:** Higher Logic
- **Homepage:** https://vanillaforums.com
- **Also known as:** vanilla-forums
- **Profile claimed by vendor:** no
- **Last updated:** 2026-10-06T22:42:51.621Z

## vioscaleAI score

**46 / 100**, confidence 9% (low). Computed 2026-10-06.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 28.9 | 0.049 | 1.4 | ✓ |
| integrations | 38.6 | 0.041 | 1.6 | ✓ |
| security_posture | 0 | 0.073 | 0 | - |
| pricing_transparency | 0 | 0.084 | 0 | - |

## About

Web-based community software that enables businesses to build branded community spaces where customers access documentation, ask questions, and engage. Includes member management, gamification, content moderation, analytics, and integrations with CRM, helpdesk, and other business systems.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (21)

_Independently observed._

- Slack — chat (outbound)
- Salesforce — crm (bi-directional)
- Hubspot — crm (native, bi-directional)
- Cleanspeak — content_moderation (native, inbound)
- Fivetran — data_warehouse (outbound)
- Google Analytics — analytics (inbound)
- Zendesk — support (native, inbound)
- Freshdesk — support
- Zapier — automation (bi-directional)
- Github — product_development (bi-directional)
- Aha! — product_feedback
- Churnzero — customer_success (native)
- DeepL — translation (bi-directional)
- Google Translate — translation
- Google Tag Manager — analytics (inbound)
- Zoom — events (bi-directional)
- WordPress — website (bi-directional)
- SlapFive — advocacy (bi-directional)
- BHN Rewards — rewards (outbound)
- Catalyst — crm (outbound)
- Federated Search (native)

## Capabilities

_The capabilities that matter for Community Platforms. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Gamification badges and leaderboards | ✓ |
| Native live video streaming | - |
| Native paywalls and paid subscriptions | - |
| Event calendar and rsvp management | - |
| Member directory and direct messaging dm | - |
| Custom domain cname and white labeling | - |
| Custom css and html theme editing | - |
| Salesforce hubspot CRM contact sync | - |
| Mobile app ios android deployment | - |
| SOC2 type ii | - |
| ISO 27001 | - |
| Pricing model | - |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://vanillaforums.com) | 2026-08-17 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 21 | [link](https://vanillaforums.com) | 2026-10-06 | 60% (medium) |

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*Source: vioscaleAI (https://www.vioscale.ai/software/vanilla-forums). Independent, evidence-based software intelligence. Cite the canonical URI.*