# Userlane

> A platform that measures software adoption gaps and delivers contextual assistance where users need it most.

- **Canonical URI:** https://www.vioscale.ai/software/userlane
- **Category:** Digital Adoption Platforms
- **Homepage:** https://www.userlane.com
- **Also known as:** userlane
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-25T08:46:54.775Z

## Vioscale score

**26.1 / 100**, confidence 61% (medium). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 25 | 0.073 | 1.8 | ✓ |
| capabilities | 81.2 | 0.04877777777777778 | 4 | ✓ |
| integrations | 8.7 | 0.04066666666666666 | 0.4 | ✓ |
| security_posture | 30 | 0.073 | 2.2 | ✓ |
| pricing_transparency | 0 | 0.084 | 0 | ✓ |

## Pricing

_As of 2026-08-25, [verify at source](https://www.userlane.com/pricing/). Independently observed._

Quote-based

> Application-based or consumption-based pricing models. All pricing requires contacting sales.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Application | Contact sales | - | annual |
| Department | Contact sales | - | annual |
| Organization | Contact sales | - | annual |

### Application (Contact sales)

For application owners who need people productive fast. Single application with immediate impact.

- Userlane Assistant
- Interactive Guidance
- In-app Announcements
- Data Validation
- HEART Analytics

### Department (Contact sales)

For department leaders who need to optimize across tools. Multiple applications with efficient budgets.

- Userlane Assistant
- Interactive Guidance
- In-app Announcements
- Data Validation
- HEART Analytics
- Advanced Reporting and Insights
- Department Portfolio Dashboard
- Templates and Best Practices
- Multi-App Pricing
- Cross-Application Insights

### Organization (Contact sales)

For CIOs and CFOs who need to prove ROI and reduce spend. Unlimited applications with optimized portfolio.

- Userlane Assistant
- Interactive Guidance
- In-app Announcements
- Data Validation
- HEART Analytics
- Advanced Reporting and Insights
- Department Portfolio Dashboard
- Templates and Best Practices
- Multi-App Pricing
- Cross-Application Insights
- License Optimization
- Portfolio Analytics
- Compliance and Governance
- Center of Excellence Support

## About

Combines analytics to identify where enterprise software creates user friction with built-in guidance tools to improve adoption outcomes and reduce support costs.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (1)

_Independently observed._

- Microsoft Copilot

## Capabilities

_The capabilities that matter for Digital Adoption Platforms. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Interactive dom element targeting walkthroughs | ✓ |
| No code visual builder chrome extension | ✓ |
| In app user onboarding checklists | ✗ |
| Nps and in app survey collection | ✓ |
| User drop off and completion analytics | ✓ |
| Knowledge base help widget embed | ✓ |
| Amplitude mixpanel analytics sync | ✗ |
| Salesforce hubspot CRM sync | ✗ |
| Zendesk intercom helpdesk sync | ✗ |
| SOC2 type ii | ✗ |
| ISO 27001 | ✓ |
| Pricing model | Flat subscription |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.iso27001 | yes | [link](https://www.userlane.com/trust-center/) | 2026-08-25 | 75% (high) |
| security.gdpr | yes | [link](https://www.userlane.com/trust-center/) | 2026-08-25 | 75% (high) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 1 | [link](https://www.userlane.com/pricing/) | 2026-08-25 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"DE","primaryMarkets":["DE","GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.userlane.com/pricing/) | 2026-08-25 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | no | [link](https://www.userlane.com/pricing/) | 2026-08-25 | 60% (medium) |
| pricing.model | quote | [link](https://www.userlane.com/pricing/) | 2026-08-25 | 60% (medium) |
| pricing.price_level | unknown | [link](https://www.userlane.com/pricing/) | 2026-08-25 | 60% (medium) |
| pricing.transparent | no | [link](https://www.userlane.com/pricing/) | 2026-08-25 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.5 | [link](https://www.userlane.com/pricing/) | 2026-08-25 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/userlane). Independent, evidence-based software intelligence. Cite the canonical URI.*