# UserGuiding

> In-app guidance and product adoption platform for web applications

- **Canonical URI:** https://www.vioscale.ai/software/userguiding
- **Category:** Digital Adoption Platforms
- **Homepage:** https://userguiding.com
- **Also known as:** userguiding
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-18T22:16:02.896Z

## Vioscale score

**67.5 / 100**, confidence 41% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 25 | 0.052 | 1.3 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 32 | 0.04066666666666666 | 1.3 | ✓ |
| security_posture | 80 | 0.073 | 5.8 | ✓ |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-18, [verify at source](https://userguiding.com/pricing). Independently observed._

from $174/mo · Subscription · Free tier · 14-day trial

> From $174/mo annually (Starter). Free 14-day trial. 30-day money-back guarantee.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Starter | $174/mo when billed annually (save $900/year) | - | annual |
| Growth | $349/mo when billed annually (save $1,800/year) | - | annual |
| Enterprise | Contact sales | - | - |

### Starter

All adoption features, AI assistant, in-app onboarding, surveys, analytics, and knowledge base

**Included limits:** mau: starting at base tier

- All Adoption Features + AI Assistant
- All In-App Onboarding Experiences
- Surveys & NPS with AI Insights
- Analytics Reporting & Segmentation
- Knowledge Base & Product Updates
- Material Engagement Analytics
- Daily & Weekly Performance Reports
- Custom Attributes
- Help Center Access
- Email Support
- Live Chat Support

### Growth

Everything in Starter plus advanced tracking, A/B testing, session replay, and premium integrations

**Included limits:** mau: from 2,000

- Everything in Starter +
- No-Code Event Tracking
- Advanced Analytics Reporting
- Private Knowledge Base & Product Updates
- Feature Request & Roadmap
- Localization & Auto-Translate
- Custom Alerts
- Session Replay
- Team Member Role Management
- A/B Testing & Goal Tracking
- Custom CSS & Localization
- Premium Integrations
- EU Data Hosting Included

### Enterprise (Contact sales)

Custom plan with unlimited onboarding experiences, migration support, security audit, and dedicated support

**Included limits:** mau: custom

- Everything in Growth +
- Custom MAU
- Unlimited Onboarding Experiences
- Migration Support
- Security Audit & Compliance
- Custom Contract & SLA
- SAML SSO & Team Member Activity Logs
- SOC2, GDPR, HIPAA Compliance
- Personalized Coaching & Support
- 1-on-1 Weekly Onboarding Sessions (3 months, 1 hr/week)

### Add-ons

- **Extra Material Quotas**
- **Extra Team Member Seats**
- **Extra Containers**
- **White-Label Branding**
- **Optional EU Data Hosting**

## About

A SaaS tool that helps product teams create interactive walkthroughs, onboarding flows, surveys, and knowledge bases to guide users through web applications. Uses no-code visual builders and integrates with analytics and communication tools to reduce support load and improve feature adoption.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (12)

_Independently observed._

- Amplitude
- Google Analytics
- Google Tag Manager
- HubSpot
- Intercom
- Mixpanel
- Salesforce
- Segment
- Slack
- Webhook
- Woopra
- UserGuiding MCP

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.starting_price | `{"amount":174,"currency":"USD"}` | [link](https://userguiding.com/pricing) | 2026-08-18 | 60% (medium) |
| pricing.transparent | yes | [link](https://userguiding.com/pricing) | 2026-08-18 | 60% (medium) |
| pricing.free_tier | yes | [link](https://userguiding.com/pricing) | 2026-08-18 | 60% (medium) |
| pricing.model | freemium | [link](https://userguiding.com/pricing) | 2026-08-18 | 60% (medium) |
| pricing.price_level | high | [link](https://userguiding.com/pricing) | 2026-08-18 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://userguiding.com/pt-br/old-privacy-policies/politica-de-privacidade-copy-2) | 2026-08-18 | 75% (high) |
| security.hipaa | yes | [link](https://userguiding.com/pricing) | 2026-08-18 | 60% (medium) |
| security.iso27001 | yes | [link](https://userguiding.com/pricing) | 2026-08-18 | 60% (medium) |
| security.soc2 | yes | [link](https://userguiding.com/pricing) | 2026-08-18 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 12 | [link](https://userguiding.com/pricing) | 2026-08-18 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://userguiding.com/pricing) | 2026-08-18 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/userguiding). Independent, evidence-based software intelligence. Cite the canonical URI.*