# Thoughtly

> AI voice agent platform for automated inbound and outbound lead engagement across multiple channels.

- **Canonical URI:** https://www.vioscale.ai/software/thoughtly
- **Category:** Voice AI Agents
- **Homepage:** https://thoughtly.com
- **Also known as:** thoughtly
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-21T11:23:42.929Z

## Vioscale score

**64.4 / 100**, confidence 75% (high). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 25 | 0.052 | 1.3 | ✓ |
| reliability | 45 | 0.073 | 3.3 | ✓ |
| capabilities | 100 | 0.04877777777777778 | 4.9 | ✓ |
| integrations | 66.2 | 0.04066666666666666 | 2.7 | ✓ |
| security_posture | 75 | 0.073 | 5.5 | ✓ |
| pricing_transparency | 75 | 0.084 | 6.3 | ✓ |

## Pricing

_As of 2026-08-21, [verify at source](https://thoughtly.com/pricing). Independently observed._

from $500/mo · Subscription

> From $500/month. Usage-based billing above plan limits. No per-channel or per-seat fees.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Flex | $500/month. Unlimited channels and minutes. | - | - |
| Scale | Contact sales | - | - |
| Enterprise | Contact sales | - | - |

### Flex

For teams getting inbound conversion off the ground.

**Included limits:** integrations: 200+, sms_per_month: Unlimited, voice_minutes: Unlimited, concurrent_calls: 10

- Voice, SMS, email, workflows
- Unlimited usage across channels
- 200+ integrations + REST API
- Two-way CRM sync (HubSpot, Salesforce, Zoho)
- 34+ languages, voice cloning
- Email support + Expert Sessions

### Scale (Contact sales)

For teams running production inbound across multiple channels.

**Included limits:** voice_minutes: Unlimited, concurrent_calls: 100

- Everything in Flex
- 100+ concurrent calls
- Auto-QA + evals on every conversation
- SOC 2 Type II reports + TCPA review
- Dedicated CSM, Slack support, extended hours
- 99.9% uptime SLA + white-glove onboarding

### Enterprise (Contact sales)

For regulated verticals and high-volume operations (1M+ minutes/month).

- Everything in Scale
- Custom LLM (bring your own model)
- HIPAA + BAA, PCI scope review
- Dedicated infrastructure + data residency
- SSO, SCIM, advanced RBAC
- Phone hotline + 24/7 named TAM
- Custom integrations + private APIs

## About

A SaaS platform that uses AI voice agents to call and engage leads, automatically follow up via SMS and email, and integrate with existing CRM and business tools. The system handles initial outreach, qualification, and routing while syncing results back to the customer's systems.

_Independently observed._

## Platform & deployment

- **Platforms:** CLI, Web
- **Deployment:** Cloud / SaaS

## Integrations (24)

_Independently observed._

- Salesforce
- HubSpot
- Zoho CRM
- Pipedrive
- Keap
- GoHighLevel
- Attio
- Calendly
- Zoom
- Google Sheets
- Airtable
- Slack
- Gmail
- Zapier
- Make
- Zendesk
- Shopify
- Acuity Scheduling
- Cal.com
- Mindbody
- Zoho Bookings
- Typeform
- Trello
- Smartsheet

## Capabilities

_The capabilities that matter for Voice AI Agents. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | No code saas platform |
| Sub second latency and interruption barget in handling | ✓ |
| Dynamic mid call API function execution | ✓ |
| Live human handoff and call transfer logic | ✓ |
| Emotion prosody and custom voice cloning | ✓ |
| Inbound reception and ivr routing replacement | ✓ |
| Outbound dialing and campaign management | ✓ |
| Post call transcription and CRM sync | ✓ |
| Voicemail detection and answering machine drops | ✗ |
| Twilio vonage bring your own carrier byoc support | ✓ |
| SOC2 type ii | ✓ |
| HIPAA compliance for medical appointment setting | ✓ |
| Pricing model | Flat monthly |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://thoughtly.com/pricing) | 2026-08-21 | 60% (medium) |
| pricing.free_tier | no | [link](https://thoughtly.com/pricing) | 2026-08-21 | 60% (medium) |
| pricing.price_level | high | [link](https://thoughtly.com/pricing) | 2026-08-21 | 60% (medium) |
| pricing.starting_price | `{"amount":500,"currency":"USD"}` | [link](https://thoughtly.com/pricing) | 2026-08-21 | 60% (medium) |
| pricing.transparent | yes | [link](https://thoughtly.com/pricing) | 2026-08-21 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 200 | [link](https://thoughtly.com/pricing) | 2026-08-21 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":["US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://thoughtly.com/pricing) | 2026-08-21 | 75% (high) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.9 | [link](https://thoughtly.com/pricing) | 2026-08-21 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://thoughtly.com/pricing) | 2026-08-21 | 60% (medium) |
| security.gdpr | yes | [link](https://thoughtly.com/company/security) | 2026-08-21 | 75% (high) |
| security.hipaa | yes | [link](https://thoughtly.com/company/security) | 2026-08-21 | 75% (high) |
| security.pci | yes | [link](https://thoughtly.com/company/security) | 2026-08-21 | 75% (high) |
| security.soc2 | yes | [link](https://thoughtly.com/company/security) | 2026-08-21 | 75% (high) |

---
*Source: Vioscale (https://www.vioscale.ai/software/thoughtly). Independent, evidence-based software intelligence. Cite the canonical URI.*