# SuiteCRM

> The world's number 1 Open Source CRM

- **Canonical URI:** https://www.vioscale.ai/software/suitecrm
- **Category:** CRM Software
- **Homepage:** https://suitecrm.com/
- **Also known as:** suitecrm
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-01T16:09:21.181Z

## Vioscale score

**56.1 / 100**, confidence 31% (low).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 100 | 10 | 1000 | ✓ |
| reliability | 0 | 14 | 0 | - |
| capabilities | 81.2 | 16 | 1298.4 | ✓ |
| github_stars | 70.7 | 5 | 353.6 | ✓ |
| integrations | 8.7 | 30 | 259.7 | ✓ |
| github_activity | 49 | 18 | 881.9 | ✓ |
| release_cadence | 50 | 10 | 500 | ✓ |
| security_posture | 0 | 14 | 0 | - |
| package_downloads | 0 | 26 | 0 | - |
| pricing_transparency | 100 | 16 | 1600 | ✓ |
| stackoverflow_activity | 0 | 12 | 0 | - |

## Pricing

_As of 2026-08-01, [verify at source](https://suitecrm.com/). Independently observed._

from £50/mo · Open source · Free tier

> Open source CRM with free software. From £50/month for fully managed hosting. One-time implementation from £2,520 or custom. Support options from free community to paid Standard Support.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Self-Hosted | Free | ✓ | - |
| Fully Managed Hosting | From £50/month | - | monthly |
| Quick Start Implementation | From £2,520 one-time | - | - |
| Enterprise Implementation | Contact sales | - | - |
| Community Support | Free | ✓ | - |
| Standard Support | 10 support hours minimum; additional hours available | - | - |

### Self-Hosted

Deploy SuiteCRM on your own servers or cloud provider. Full control, managed by your team.

- Full control over infrastructure
- Full control over implementation
- Self-managed updates and security

### Fully Managed Hosting

SuiteCRM manages everything — hosting, security, updates, backups, and expert support. Monthly or annual subscription.

- 24/7 infrastructure monitoring
- Managed security and updates
- Automated backups
- Expert support required

### Quick Start Implementation

Best-practice configuration with one-time implementation fee and one full day of hands-on training. Zero code changes.

- Data structure and layouts configured
- Reports and automations set up
- One day hands-on training
- Best-practice configuration

### Enterprise Implementation (Contact sales)

Bespoke solutions for complex needs and custom integrations with code changes. Includes dedicated project team.

- Tailored features and custom development
- Dedicated project manager, analyst, engineer, and QA
- Long-term growth planning

### Community Support

Free access to community forums, knowledge base, and self-service resources.

- Community forums and peer support
- Knowledge base and documentation
- Self-service troubleshooting guides

### Standard Support

Prepaid support hours with direct access to SuiteCRM specialists. Multi-channel support via email, phone, and video.

**Included limits:** support_hours: 10 hours minimum

- Help with configuration and best practice
- Faster issue resolution
- Multi-channel support (email, phone, video call)
- 20% discount when purchased with fully managed hosting

## About

An open source Customer Relationship Management (CRM) solution providing a 360-degree view of customers and business. Offers flexible data modeling, reporting dashboards, and workflow automation capabilities.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS, On-premise, Self-hosted

## Integrations (1)

_Independently observed._

- Outlook

## Capabilities

_The capabilities that matter for CRM Software. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Contact & account management | ✓ |
| Deal / pipeline management | ✓ |
| Lead scoring | ✗ |
| **Communication** | |
| Email sync & tracking | ✓ |
| **Automation** | |
| Marketing automation | ✗ |
| Workflow automation | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| Sales forecasting | ✗ |
| **Access** | |
| Native mobile app | ✗ |
| **Extensibility** | |
| Public API | ✗ |
| Custom fields & objects | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### activity

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| activity.commits_last_30d | 35 | [link](https://github.com/salesagility/SuiteCRM/pulse) | 2026-08-01 | 65% (medium) |

### adoption

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| adoption.github_stars | 5,610 | [link](https://github.com/salesagility/SuiteCRM) | 2026-08-01 | 90% (high) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 1 | [link](https://suitecrm.com/) | 2026-08-01 | 60% (medium) |

### language

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| language.primary | PHP | [link](https://github.com/salesagility/SuiteCRM) | 2026-08-01 | 90% (high) |

### license

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| license.spdx | AGPL-3.0 | [link](https://github.com/salesagility/SuiteCRM) | 2026-08-01 | 95% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://suitecrm.com/) | 2026-08-01 | 60% (medium) |
| pricing.model | commercial | [link](https://suitecrm.com/) | 2026-08-01 | 40% (low) |
| pricing.price_level | free | [link](https://suitecrm.com/) | 2026-08-01 | 60% (medium) |
| pricing.starting_gbp | 50 | [link](https://suitecrm.com/) | 2026-08-01 | 60% (medium) |
| pricing.transparent | yes | [link](https://suitecrm.com/) | 2026-08-01 | 60% (medium) |

### release

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| release.cadence_days | 90 | [link](https://github.com/salesagility/SuiteCRM/releases) | 2026-08-01 | 70% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/suitecrm). Independent, evidence-based software intelligence. Cite the canonical URI.*