# Spruce Health

> A unified communication platform for healthcare practices with built-in HIPAA compliance and patient-safe messaging.

- **Canonical URI:** https://www.vioscale.ai/software/spruce-health
- **Category:** Telemedicine
- **Homepage:** https://sprucehealth.com
- **Also known as:** spruce-health
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-21T16:56:50.983Z

## Vioscale score

**48.3 / 100**, confidence 46% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 57.8 | 0.04877777777777778 | 2.8 | ✓ |
| integrations | 0 | 0.04066666666666666 | 0 | - |
| security_posture | 10 | 0.073 | 0.7 | ✓ |
| pricing_transparency | 75 | 0.084 | 6.3 | ✓ |

## Pricing

_As of 2026-08-21, [verify at source](https://sprucehealth.com/plans). Independently observed._

from $24/user/mo · Subscription · 14-day trial

> From $24/user/month. Free 14-day trial with no credit card required. Month-to-month billing.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Basic | $24/user/month, month-to-month billing | - | monthly |
| Communicator | $49/user/month, month-to-month billing | - | monthly |

### Basic

Core communication tools to streamline patient interactions, simplify daily workflows, and stay compliant.

- Advanced medical phone system
- SMS texting
- Secure app-based messaging
- Secure team chat
- Video telemedicine
- Scheduled messages
- AI transcription
- Auto-replies
- Customizable shared inbox
- Advanced spam call control
- Business Associate Agreement (BAA)
- User access management controls
- Contact & conversation tags
- Contact and patient list management

### Communicator

The advanced toolkit to automate workflows, enhance team collaboration, and optimize practice productivity.

- Everything in Basic, plus:
- Self-service customizable call flows (IVR)
- Urgent escalation and after-hours triage
- Integrations & API access
- VoIP phone service
- AI-enabled transcription & summarization
- Call recording
- Missed-call text-back
- Scheduled auto-replies and call routing
- Bulk (broadcast) messaging
- Task assignment and management
- Internal paging (mentions)
- Assignments oversight dashboard
- Mobile payments
- Dedicated support

## About

Spruce Health consolidates phone, text, video, and secure messaging for healthcare practitioners in one platform. It includes HIPAA compliance, business associate agreements, and tools to automate workflows while keeping patient communications secure and compliant.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Capabilities

_The capabilities that matter for Telemedicine. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | Cloud web app |
| HIPAA baas business associate agreement | ✓ |
| Secure 1080p HIPAA video conferencing | ✓ |
| Virtual waiting room triage queue | - |
| E prescribing ERX integration | - |
| Secure asynchronous text messaging | ✓ |
| EHR epic cerner two way sync | - |
| Multi participant family group calls | - |
| Screen sharing and medical image review | - |
| Integrated insurance eligibility checks | - |
| SOC2 type ii | - |
| ISO 27001 | - |
| Pricing model | Flat monthly subscription |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://sprucehealth.com/plans) | 2026-08-21 | 60% (medium) |
| pricing.free_tier | no | [link](https://sprucehealth.com/plans) | 2026-08-21 | 60% (medium) |
| pricing.price_level | mid | [link](https://sprucehealth.com/plans) | 2026-08-21 | 60% (medium) |
| pricing.starting_price | `{"amount":24,"currency":"USD"}` | [link](https://sprucehealth.com/plans) | 2026-08-21 | 60% (medium) |
| pricing.transparent | yes | [link](https://sprucehealth.com/plans) | 2026-08-21 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://sprucehealth.com/plans) | 2026-08-21 | 50% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.hipaa | yes | [link](https://sprucehealth.com/plans) | 2026-08-21 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/spruce-health). Independent, evidence-based software intelligence. Cite the canonical URI.*