# Sorted Returns

> Unified delivery and carrier management platform for ecommerce retailers

- **Canonical URI:** https://www.vioscale.ai/software/sorted-returns
- **Category:** Returns Management
- **Homepage:** https://sorted.com
- **Also known as:** sorted-returns
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-24T21:18:08.740Z

## Vioscale score

**44.1 / 100**, confidence 60% (medium). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 40 | 0.073 | 2.9 | ✓ |
| capabilities | 67.1 | 0.04877777777777778 | 3.3 | ✓ |
| integrations | 17.3 | 0.04066666666666666 | 0.7 | ✓ |
| security_posture | 35 | 0.073 | 2.6 | ✓ |
| pricing_transparency | 55 | 0.084 | 4.6 | ✓ |

## Pricing

_As of 2026-08-24, [verify at source](https://sorted.com/pricing). Independently observed._

Usage-based

> Usage-based pricing on Action Transaction Units; contact for specific rates

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Contact sales | Contact sales | - | - |

### Contact sales (Contact sales)

Usage-based pricing via Action Transaction Unit (ATU) model measuring API calls, webhooks, tracking notifications, and orchestration tasks

## About

A cloud-based shipping and post-purchase delivery platform that automates carrier selection to reduce costs and provides branded real-time tracking updates to customers. Integrates with multiple carriers through a single connection point and offers rules-based allocation, dashboard reporting, and customer communication tools.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (3)

_Independently observed._

- Microsoft Azure
- Amazon Web Services
- Extensive carrier network (specific partners not enumerated in text)

## Capabilities

_The capabilities that matter for Returns Management. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | Cloud saas plugin |
| Branded self serve rma portal | ✓ |
| Dynamic policy rules final sale time windows | - |
| Instant exchange and bonus store credit upsell | - |
| Qr code printerless drop off network sync | - |
| Automated carrier shipping label generation | ✓ |
| Fraud prevention wardrobing blocklists | - |
| Sustainability keep the item logic for low value | ✓ |
| 3pl wms advance shipping notice asn sync | - |
| Liquidation and refurbishment channel routing | - |
| SOC2 type ii | - |
| ISO 27001 | ✓ |
| Pricing model | Per return volume tier |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 3 | [link](https://sorted.com/pricing) | 2026-08-24 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://sorted.com/pricing) | 2026-08-24 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | no | [link](https://sorted.com/pricing) | 2026-08-24 | 60% (medium) |
| pricing.model | quote | [link](https://sorted.com/pricing) | 2026-08-24 | 60% (medium) |
| pricing.price_level | unknown | [link](https://sorted.com/pricing) | 2026-08-24 | 60% (medium) |
| pricing.transparent | yes | [link](https://sorted.com/pricing) | 2026-08-24 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.8 | [link](https://sorted.com/pricing) | 2026-08-24 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://sorted.com/pricing) | 2026-08-24 | 60% (medium) |
| security.gdpr | yes | [link](https://sorted.com/legal/security-statement) | 2026-08-24 | 75% (high) |
| security.iso27001 | yes | [link](https://sorted.com/legal/security-statement) | 2026-08-24 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/sorted-returns). Independent, evidence-based software intelligence. Cite the canonical URI.*