# Sierra

> Conversational AI agents that drive customer value through multiple channels with outcome-based pricing

- **Canonical URI:** https://www.vioscale.ai/software/sierra
- **Category:** Voice AI Agents
- **Homepage:** https://sierra.ai
- **Also known as:** sierra
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-21T11:22:33.512Z

## Vioscale score

**62.3 / 100**, confidence 41% (low). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 57.8 | 0.04877777777777778 | 2.8 | ✓ |
| integrations | 24.3 | 0.04066666666666666 | 1 | ✓ |
| security_posture | 95 | 0.073 | 6.9 | ✓ |
| pricing_transparency | 55 | 0.084 | 4.6 | ✓ |

## Pricing

_As of 2026-08-21, [verify at source](https://sierra.ai/resources/podcasts/bret-taylor-of-sierra-on-ai-agents-outcome-based-pricing-and-the-openai-board). Independently observed._

Quote-based

> Outcome-based pricing model where payment is tied to business outcomes delivered

## About

A platform for building and deploying AI agents across chat, voice, email, SMS, WhatsApp, and ChatGPT. Includes a no-code agent builder, conversation analytics, and automated agent optimization capabilities with enterprise-grade security and compliance.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (6)

_Independently observed._

- ChatGPT
- Chat
- Voice
- Email
- SMS
- WhatsApp

## Capabilities

_The capabilities that matter for Voice AI Agents. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | No code saas platform |
| Sub second latency and interruption barget in handling | - |
| Dynamic mid call API function execution | - |
| Live human handoff and call transfer logic | ✓ |
| Emotion prosody and custom voice cloning | - |
| Inbound reception and ivr routing replacement | - |
| Outbound dialing and campaign management | - |
| Post call transcription and CRM sync | ✓ |
| Voicemail detection and answering machine drops | - |
| Twilio vonage bring your own carrier byoc support | - |
| SOC2 type ii | - |
| HIPAA compliance for medical appointment setting | ✓ |
| Pricing model | - |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 6 | [link](https://sierra.ai/resources/podcasts/bret-taylor-of-sierra-on-ai-agents-outcome-based-pricing-and-the-openai-board) | 2026-08-21 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://sierra.ai/resources/podcasts/bret-taylor-of-sierra-on-ai-agents-outcome-based-pricing-and-the-openai-board) | 2026-08-21 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | quote | [link](https://sierra.ai/resources/podcasts/bret-taylor-of-sierra-on-ai-agents-outcome-based-pricing-and-the-openai-board) | 2026-08-21 | 60% (medium) |
| pricing.price_level | unknown | [link](https://sierra.ai/resources/podcasts/bret-taylor-of-sierra-on-ai-agents-outcome-based-pricing-and-the-openai-board) | 2026-08-21 | 60% (medium) |
| pricing.transparent | yes | [link](https://sierra.ai/resources/podcasts/bret-taylor-of-sierra-on-ai-agents-outcome-based-pricing-and-the-openai-board) | 2026-08-21 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.fedramp | yes | [link](https://sierra.ai/fr/product/trust-and-reliability) | 2026-08-21 | 75% (high) |
| security.gdpr | yes | [link](https://sierra.ai/fr/product/trust-and-reliability) | 2026-08-21 | 75% (high) |
| security.hipaa | yes | [link](https://sierra.ai/fr/product/trust-and-reliability) | 2026-08-21 | 75% (high) |
| security.iso27001 | yes | [link](https://sierra.ai/fr/product/trust-and-reliability) | 2026-08-21 | 75% (high) |
| security.pci | yes | [link](https://sierra.ai/fr/product/trust-and-reliability) | 2026-08-21 | 75% (high) |
| security.soc2 | yes | [link](https://sierra.ai/fr/product/trust-and-reliability) | 2026-08-21 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/sierra). Independent, evidence-based software intelligence. Cite the canonical URI.*