# Salesforce Service Cloud

> A cloud-based suite for managing data security, privacy compliance, and secure organizational access within Salesforce

- **Canonical URI:** https://www.vioscale.ai/software/salesforce-service-cloud
- **Category:** Customer Support
- **Homepage:** https://www.salesforce.com/products/service-cloud/
- **Also known as:** salesforce-service-cloud
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-16T20:57:52.273Z

## Vioscale score

**45.7 / 100**, confidence 63% (medium). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 50 | 0.073 | 3.7 | ✓ |
| capabilities | 57.8 | 0.04877777777777778 | 2.8 | ✓ |
| integrations | 0 | 0.04066666666666666 | 0 | - |
| security_posture | 60 | 0.073 | 4.4 | ✓ |
| pricing_transparency | 20 | 0.084 | 1.7 | ✓ |

## Pricing

_As of 2026-08-16, [verify at source](https://www.salesforce.com/marketing/pricing/). Independently observed._

from $25/mo · Subscription

> From $25/user/month for Starter. Marketing Cloud editions from $1,500/month. Multiple add-ons available. Billed monthly or annually.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Salesforce Starter | $25/user/month, billed monthly or annually. Transaction fees apply. | - | monthly |
| Marketing Cloud Next Growth Edition | $1,500/month billed annually | - | annual |
| Marketing Cloud Next Advanced Edition | $3,250/month billed annually | - | annual |

### Salesforce Starter

Basic CRM suite with marketing, sales, service, and commerce

- Lead, Account, Contact, and Opportunity Management
- Dynamic Email Marketing and Analytics
- Built-in Sales Flows and Lead Routing
- Connected Slack Conversations

### Marketing Cloud Next Growth Edition

Agentic marketing automation capabilities

- Agentforce Campaign Creation
- Multi-Channel Journeys
- Forms and Landing Pages

### Marketing Cloud Next Advanced Edition

Advanced agentic marketing automation

- Agentforce Campaign Creation
- Path Experimentation
- Two-Way Conversations for SMS and WhatsApp

### Add-ons

- **Salesforce Personalization** ($8000/mo)
- **Marketing Intelligence** ($10000/mo)
- **Loyalty Management** ($20000/mo)
- **Account Engagement+** ($1250/mo)
- **Engagement+** ($2000/mo)
- **Intelligence+** ($11000/mo)

## About

Salesforce offers integrated tools for protecting sensitive data, automating compliance obligations, and monitoring security across cloud-based systems. Features include encryption, audit trails, privacy request automation, and AI-powered threat detection to help organizations maintain regulatory compliance and reduce data risk.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Capabilities

_The capabilities that matter for Customer Support. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Ticket / case management | - |
| **Channels** | |
| Live chat | - |
| Shared inbox | - |
| Omnichannel (email+chat+social+voice) | - |
| Voice / telephony | - |
| **Self-service** | |
| Self-service knowledge base | - |
| **Automation** | |
| SLAs, triggers & routing | - |
| Automation / macros | - |
| **AI** | |
| AI agent / copilot | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| **Deployment** | |
| Hosting | Cloud only |
| **Enterprise** | |
| SSO / SCIM | - |
| **Extensibility** | |
| Public API | ✓ |
| **Pricing** | |
| Free tier | ✗ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.salesforce.com) | 2026-08-03 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.salesforce.com/products/service-cloud/) | 2026-08-03 | 60% (medium) |
| security.gdpr | yes | [link](https://www.salesforce.com/platform/security-center/) | 2026-08-16 | 75% (high) |
| security.hipaa | yes | [link](https://www.salesforce.com/platform/security-center/) | 2026-08-16 | 75% (high) |
| security.soc2 | yes | [link](https://www.salesforce.com/platform/security-center/) | 2026-08-16 | 75% (high) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","EU","GB","AU","JP","SE"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-16 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-16 | 60% (medium) |
| pricing.price_level | mid | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-16 | 60% (medium) |
| pricing.transparent | no | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-16 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/salesforce-service-cloud). Independent, evidence-based software intelligence. Cite the canonical URI.*