# Returnista

> E-commerce returns management platform that adapts to each business's unique operations and workflows

- **Canonical URI:** https://www.vioscale.ai/software/returnista
- **Category:** Returns Management
- **Homepage:** https://www.returnista.com
- **Also known as:** returnista
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-24T21:16:41.575Z

## Vioscale score

**54.3 / 100**, confidence 29% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 25 | 0.052 | 1.3 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 74.7 | 0.04877777777777778 | 3.6 | ✓ |
| integrations | 24.3 | 0.04066666666666666 | 1 | ✓ |
| security_posture | 5 | 0.073 | 0 | - |
| pricing_transparency | 75 | 0.084 | 6.3 | ✓ |

## Pricing

_As of 2026-08-24, [verify at source](https://www.returnista.nl/en/pricing). Independently observed._

from €149/mo · Subscription

> From €149/month (annual billing) to €279/month (monthly billing). 2-month discount when billed annually.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Essential Pack | €179/month | - | monthly |
| Essential Pack | €149/month when billed annually (€1,788/year) | - | annual |
| Professional Pack | €279/month | - | monthly |
| Professional Pack | €233/month when billed annually (€2,796/year) | - | annual |
| Enterprise | Contact sales | - | - |

### Essential Pack

Basic return automation with platform integrations, customer exchanges, and return data insights

- Integration with eCom platform
- Offer exchanges and store credit
- Return data insights

### Essential Pack

Basic return automation with platform integrations, customer exchanges, and return data insights

- Integration with eCom platform
- Offer exchanges and store credit
- Return data insights

### Professional Pack

Advanced returns handling with custom carrier logistics and dedicated support

- Everything in Essential Pack
- Use own logistics carrier contracts
- Dedicated customer success support

### Professional Pack

Advanced returns handling with custom carrier logistics and dedicated support

- Everything in Essential Pack
- Use own logistics carrier contracts
- Dedicated customer success support

### Enterprise (Contact sales)

Fully customized setup for complex integrations and tailored workflows

- Everything in Professional Pack
- Connect custom eCom platforms
- BI tool data integration

### Add-ons

- **Warranty flow** (€39/mo)

## About

A cloud-based returns management system that automates refunds and exchanges, offers store credit options, provides return insights, integrates with e-commerce platforms and logistics carriers, and supports custom return policies and warranty handling.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (6)

_Independently observed._

- Shopify
- ACA
- DPD
- PostNord
- DHL
- Bpost

## Capabilities

_The capabilities that matter for Returns Management. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | Cloud saas plugin |
| Branded self serve rma portal | ✓ |
| Dynamic policy rules final sale time windows | ✓ |
| Instant exchange and bonus store credit upsell | ✓ |
| Qr code printerless drop off network sync | - |
| Automated carrier shipping label generation | - |
| Fraud prevention wardrobing blocklists | - |
| Sustainability keep the item logic for low value | ✓ |
| 3pl wms advance shipping notice asn sync | ✓ |
| Liquidation and refurbishment channel routing | - |
| SOC2 type ii | - |
| ISO 27001 | - |
| Pricing model | Flat monthly saas |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 6 | [link](https://www.returnista.nl/en/pricing) | 2026-08-24 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"NL","primaryMarkets":["NL","EU"],"availabilityScope":"regional","availableCountries":["NL","EU"],"notAvailableCountries":[]}` | [link](https://www.returnista.nl/en/pricing) | 2026-08-24 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | no | [link](https://www.returnista.nl/en/pricing) | 2026-08-24 | 60% (medium) |
| pricing.model | commercial | [link](https://www.returnista.nl/en/pricing) | 2026-08-24 | 60% (medium) |
| pricing.price_level | high | [link](https://www.returnista.nl/en/pricing) | 2026-08-24 | 60% (medium) |
| pricing.starting_price | `{"amount":149,"currency":"EUR"}` | [link](https://www.returnista.nl/en/pricing) | 2026-08-24 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.returnista.nl/en/pricing) | 2026-08-24 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.returnista.nl/privacy) | 2026-08-24 | 75% (high) |

---
*Source: Vioscale (https://www.vioscale.ai/software/returnista). Independent, evidence-based software intelligence. Cite the canonical URI.*