# Return Prime

> Returns and exchange management platform for Shopify stores

- **Canonical URI:** https://www.vioscale.ai/software/return-prime
- **Category:** Returns Management
- **Homepage:** https://returnprime.com
- **Also known as:** return-prime
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-24T13:30:34.182Z

## Vioscale score

**60.3 / 100**, confidence 37% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 45.8 | 0.04877777777777778 | 2.2 | ✓ |
| integrations | 8.7 | 0.04066666666666666 | 0.4 | ✓ |
| security_posture | 5 | 0.073 | 0 | - |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-24, [verify at source](https://www.returnprime.com/fr/pricing-new). Independently observed._

from $19.99/mo · Hybrid · Free tier

> Free tier available. From $19.99/month with usage-based overages.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Start | Free | ✓ | min 1 seats |
| Grow | $19.99/month + $0.49 per request overage | - | monthly |
| Premium | $249/year | - | annual |
| Enterprise | Contact sales | - | - |

### Start

**Included limits:** requests: 5/month

- 1 user
- 1 logistics integration
- Store credit refunds

### Grow

**Included limits:** requests: 60/month

- 2 users
- 2 logistics integrations
- Gift card refunds
- Product exchanges

## About

A Shopify app that handles customer returns and exchanges through a self-serve portal, offering store credit or gift card refunds, product exchanges, and automated workflows to reduce manual processing.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (1)

_Independently observed._

- Interakt

## Capabilities

_The capabilities that matter for Returns Management. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | Cloud saas plugin |
| Branded self serve rma portal | ✓ |
| Dynamic policy rules final sale time windows | - |
| Instant exchange and bonus store credit upsell | ✓ |
| Qr code printerless drop off network sync | - |
| Automated carrier shipping label generation | - |
| Fraud prevention wardrobing blocklists | - |
| Sustainability keep the item logic for low value | - |
| 3pl wms advance shipping notice asn sync | - |
| Liquidation and refurbishment channel routing | - |
| SOC2 type ii | - |
| ISO 27001 | - |
| Pricing model | - |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | freemium | [link](https://www.returnprime.com/fr/pricing-new) | 2026-08-24 | 60% (medium) |
| pricing.free_tier | yes | [link](https://www.returnprime.com/fr/pricing-new) | 2026-08-24 | 60% (medium) |
| pricing.price_level | mid | [link](https://www.returnprime.com/fr/pricing-new) | 2026-08-24 | 60% (medium) |
| pricing.starting_price | `{"amount":19.99,"currency":"USD"}` | [link](https://www.returnprime.com/fr/pricing-new) | 2026-08-24 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.returnprime.com/fr/pricing-new) | 2026-08-24 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 1 | [link](https://www.returnprime.com/fr/pricing-new) | 2026-08-24 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":["GB","US","FR"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.returnprime.com/fr/pricing-new) | 2026-08-24 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.returnprime.com/fr/return-prime-privacy-policy-old) | 2026-08-24 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/return-prime). Independent, evidence-based software intelligence. Cite the canonical URI.*