# Retell AI

> AI-powered voice agent platform that automates inbound and outbound phone calls for customer service, sales, and support operations

- **Canonical URI:** https://www.vioscale.ai/software/retell-ai
- **Category:** Voice AI Agents
- **Homepage:** https://www.retellai.com
- **Also known as:** retell-ai
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-25T21:59:09.065Z

## Vioscale score

**78 / 100**, confidence 54% (medium). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.052 | 4.2 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 100 | 0.04877777777777778 | 4.9 | ✓ |
| integrations | 44.8 | 0.04066666666666666 | 1.8 | ✓ |
| security_posture | 55 | 0.073 | 4 | ✓ |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-25, [verify at source](https://www.retellai.com/ar/pricing). Independently observed._

from $2/mo · Usage-based · Free tier

> From $0.07–$0.31/minute for AI voice agents. $10 free credit. Enterprise plans available with HIPAA and SOC2 Type II compliance.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Pay-as-you-go | $0.07–$0.31/minute for AI voice agents; $0.002+/message for chat agents. $10 free credit on signup. | - | monthly |
| Enterprise | Contact sales | - | min 50 seats |

### Pay-as-you-go

**Included limits:** free_credit: $10, knowledge_bases: 10, concurrent_calls: 20

- Voice agents for inbound/outbound calls
- Call transfer and routing
- CRM integration (Salesforce, HubSpot)
- Post-call transcription and logging
- Custom LLM models
- SMS capabilities
- Knowledge base
- Voicemail handling
- Call screening detection

### Enterprise (Contact sales)

Custom deployment with dedicated support, compliance, and higher concurrency

**Included limits:** concurrent_calls: 50+

- HIPAA/BAA compliance
- Single Sign-On (SSO)
- Custom MSA agreement
- Custom Data Processing Agreement (DPA)
- Dedicated concurrency allocation
- All Pay-as-you-go features

### Add-ons

- **SMS from Retell** ($2/mo)
- **Additional Concurrency** ($8/concurrent_call/mo)
- **Knowledge Base** ($8/knowledge_base/mo)
- **Phone Number** ($10/phone_number/mo)

## About

An AI voice platform that handles phone calls autonomously, managing appointment booking, order status checks, lead qualification, and customer service interactions. It integrates with existing CRM systems and telephony infrastructure to maintain customer context and automatically log outcomes.

_Independently observed._

## Platform & deployment

- **Platforms:** CLI, iOS, Web, Android
- **Deployment:** Cloud / SaaS

## Integrations (34)

_Independently observed._

- Twilio
- Vonage
- Telnyx
- Salesforce
- HubSpot
- Zoho CRM
- Zapier
- n8n
- Make
- viaSocket
- Zendesk
- Talkdesk
- RingCentral
- ServiceTitan
- Nice
- Workable
- Go High Level
- OpenDental
- Slack
- Monday.com
- Smartsheets
- Shopify
- Stripe
- Xero
- Supabase
- Webflow
- WhatsApp
- ElevenLabs
- Minimax
- Fish Audio
- Cartesia
- OpenAI
- Google Gemini
- Anthropic Claude

## Capabilities

_The capabilities that matter for Voice AI Agents. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | No code saas platform |
| Sub second latency and interruption barget in handling | ✗ |
| Dynamic mid call API function execution | ✓ |
| Live human handoff and call transfer logic | ✓ |
| Emotion prosody and custom voice cloning | ✓ |
| Inbound reception and ivr routing replacement | ✓ |
| Outbound dialing and campaign management | ✓ |
| Post call transcription and CRM sync | ✓ |
| Voicemail detection and answering machine drops | ✓ |
| Twilio vonage bring your own carrier byoc support | ✓ |
| SOC2 type ii | ✓ |
| HIPAA compliance for medical appointment setting | ✓ |
| Pricing model | Per minute usage based |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | freemium | [link](https://www.retellai.com/ar/pricing) | 2026-08-25 | 60% (medium) |
| pricing.free_tier | yes | [link](https://www.retellai.com/ar/pricing) | 2026-08-25 | 60% (medium) |
| pricing.price_level | low | [link](https://www.retellai.com/ar/pricing) | 2026-08-25 | 60% (medium) |
| pricing.starting_price | `{"amount":2,"currency":"USD"}` | [link](https://www.retellai.com/ar/pricing) | 2026-08-25 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.retellai.com/ar/pricing) | 2026-08-25 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.soc2 | yes | [link](https://www.retellai.com/ar/pricing) | 2026-08-25 | 60% (medium) |
| security.gdpr | yes | [link](https://www.retellai.com/de/legal/privacy-policy) | 2026-08-25 | 75% (high) |
| security.hipaa | yes | [link](https://www.retellai.com/ar/pricing) | 2026-08-25 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 35 | [link](https://www.retellai.com/ar/pricing) | 2026-08-25 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","EU","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.retellai.com/ar/pricing) | 2026-08-25 | 75% (high) |

---
*Source: Vioscale (https://www.vioscale.ai/software/retell-ai). Independent, evidence-based software intelligence. Cite the canonical URI.*