# Respond.io

> Unified customer conversation management across channels with AI-powered lead handling

- **Canonical URI:** https://www.vioscale.ai/software/respond-io
- **Category:** Chatbots Marketing
- **Homepage:** https://respond.io
- **Also known as:** respond-io
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-18T13:05:17.706Z

## Vioscale score

**40.8 / 100**, confidence 12% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 49.9 | 0.073 | 3.6 | ✓ |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 24.3 | 0.04066666666666666 | 1 | ✓ |
| security_posture | 5 | 0.073 | 0 | - |
| pricing_transparency | 0 | 0.084 | 0 | - |

## About

A conversation management platform that consolidates customer communications from messaging apps, calls, and email into one team inbox. It uses AI-powered lead qualification and sales automation tools integrated with CRMs to enable effective multi-channel customer engagement.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (6)

_Independently observed._

- WhatsApp Business
- Messenger
- Email
- VoIP
- TikTok
- Facebook

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 6 | [link](https://respond.io) | 2026-08-18 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"MY","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://respond.io) | 2026-08-18 | 75% (high) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.999 | [link](https://respond.io) | 2026-08-18 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://respond.io) | 2026-08-18 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://respond.io) | 2026-08-17 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/respond-io). Independent, evidence-based software intelligence. Cite the canonical URI.*