# Redo

> Shopify-native platform for automating returns, fulfillment, and post-purchase customer engagement

- **Canonical URI:** https://www.vioscale.ai/software/redo
- **Category:** Returns Management
- **Homepage:** https://getredo.com
- **Also known as:** redo
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-24T10:35:12.128Z

## Vioscale score

**76.4 / 100**, confidence 29% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.052 | 4.2 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 81.2 | 0.04877777777777778 | 4 | ✓ |
| integrations | 17.3 | 0.04066666666666666 | 0.7 | ✓ |
| security_posture | 5 | 0.073 | 0 | - |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-24, [verify at source](https://redo.com/pricing). Independently observed._

from $0.02/send/mo · Usage-based · Free tier

> Free returns, claims, and warranty portals. Usage-based pricing starting at $0.016 per SMS send; AI agents from $0.20–$0.85 per resolution; custom pricing for advanced AI features.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Returns | Free | ✓ | - |
| Claims | Free | ✓ | - |
| Warranties | Free | ✓ | - |
| Checkout Optimization | $0.40 per order | - | - |
| One-Click Upsell | $0.06 per order | - | - |
| Email | Starting at $2.00 per 1,000 sends | - | - |
| SMS | Starting at $0.016 per send | - | - |
| Order Tracking | $0.08 per tracked order | - | - |
| Recover | 10% of recovered revenue | - | - |
| Support | $0.20 per resolution | - | - |
| Support AI Agents | $0.85 per resolution | - | - |
| Returns AI Agents | Contact sales | - | - |
| Email AI Agents | Contact sales | - | - |
| Reclaim | Contact sales | - | - |

### Returns

- Free return portal
- Real-time analytics
- Return label coverage
- Return-specific AI agents

### Claims

- Free claim portal
- Fraud detection
- Revenue share options

### Warranties

- Free registration form
- Automated email capture for offline purchasers

### Checkout Optimization

- Detailed audience segmentation
- Continuous A/B testing
- Shipping offer optimization

### One-Click Upsell

- Smart product recommendations
- Add to current order

### Email

- AI email builder
- Monthly AI personas
- Interactive emails

### SMS

- SMS abandonment sends with custom triggers
- AI SMS builder

### Order Tracking

- 23 transactional triggers
- Dedicated tracking landing page
- Tracked return shipments

### Recover

- 4-step recovery process
- Live human conversations
- Pay only for results

### Support

- Consolidated support channels
- Unlimited AI co-pilot responses
- Integrated with Redo systems

### Support AI Agents

- AI auto-pilot responses
- Support agent on product detail pages
- Order/shipping edit capabilities
- Upsell assistance

### Returns AI Agents (Contact sales)

- AI exchange recommendations
- Fraud detection
- Enhanced exchanges
- AI-reviewed returns

### Email AI Agents (Contact sales)

- AI personas and personalized campaign building
- Monthly persona building
- Template builder

### Reclaim (Contact sales)

- AI evidence generation
- Unified chargeback management
- Automated submission

## About

Redo provides an all-in-one suite for ecommerce operations, including self-service returns and exchanges, order fulfillment automation with 3PL integration, and AI-powered support and sales agents. It consolidates multiple post-purchase workflows into a single platform designed for Shopify merchants.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (3)

_Independently observed._

- Shopify
- ShipMonk
- ShipHero

## Capabilities

_The capabilities that matter for Returns Management. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | Cloud saas plugin |
| Branded self serve rma portal | ✓ |
| Dynamic policy rules final sale time windows | ✓ |
| Instant exchange and bonus store credit upsell | ✓ |
| Qr code printerless drop off network sync | - |
| Automated carrier shipping label generation | ✓ |
| Fraud prevention wardrobing blocklists | ✓ |
| Sustainability keep the item logic for low value | - |
| 3pl wms advance shipping notice asn sync | ✓ |
| Liquidation and refurbishment channel routing | - |
| SOC2 type ii | - |
| ISO 27001 | - |
| Pricing model | - |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | freemium | [link](https://redo.com/pricing) | 2026-08-24 | 60% (medium) |
| pricing.free_tier | yes | [link](https://redo.com/pricing) | 2026-08-24 | 60% (medium) |
| pricing.price_level | low | [link](https://redo.com/pricing) | 2026-08-24 | 60% (medium) |
| pricing.starting_price | `{"amount":0.016,"currency":"USD"}` | [link](https://redo.com/pricing) | 2026-08-24 | 60% (medium) |
| pricing.transparent | yes | [link](https://redo.com/pricing) | 2026-08-24 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 3 | [link](https://redo.com/pricing) | 2026-08-24 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://redo.com/pricing) | 2026-08-24 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://redo.com/privacy-policy) | 2026-08-24 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/redo). Independent, evidence-based software intelligence. Cite the canonical URI.*