# Pendo

- **Canonical URI:** https://www.vioscale.ai/software/pendo
- **Category:** Product Analytics Software
- **Homepage:** https://www.pendo.io
- **Also known as:** pendo
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-05T13:33:35.786Z

## Vioscale score

**55.5 / 100**, confidence 62% (medium).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.058 | 4.6 | ✓ |
| reliability | 50 | 0.07 | 3.5 | ✓ |
| capabilities | 67.1 | 0.187 | 12.6 | ✓ |
| integrations | 49.3 | 0.105 | 5.2 | ✓ |
| security_posture | 60 | 0.07 | 4.2 | ✓ |
| pricing_transparency | 25 | 0.094 | 2.4 | ✓ |

## Pricing

_As of 2026-08-05, [verify at source](https://www.pendo.io). Independently observed._

Quote-based · Free tier

> Free tier available (Novus beta and Free plan with 500 MAUs). Paid tiers use custom pricing based on Monthly Active Users with volume-based discounts. Add-ons for predictive analytics and agent monitoring available separately.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Novus | Free | ✓ | - |
| Free | Free | ✓ | - |
| Base | Contact sales | - | - |
| Core | Contact sales | - | - |
| Ultimate | Contact sales | - | - |

### Novus

AI agent that manages your product for you

- Continuous product monitoring
- Proactive recommendations in Slack
- AI-generated PRs
- Auto-instrumentation via GitHub

### Free

**Included limits:** maus: 500

- Product Analytics
- In-app Guides
- Sentiment (NPS surveys, Pendo branded)
- Data management & access
- Security
- Support

### Base (Contact sales)

For teams ready to scale with analytics and in-app guidance

- Product Analytics
- In-app Guides
- Data management & access
- Security
- Support

### Core (Contact sales)

See the full user journey and take quick action to improve it

- Product Analytics
- In-app Guides
- Session Replay
- Product Discovery
- Sentiment (NPS surveys)
- Journey Orchestration
- Data management & access
- Security
- Support

### Ultimate (Contact sales)

For enterprises and product leaders coordinating adoption across systems

- Product Analytics
- In-app Guides
- Session Replay
- Product Discovery
- Sentiment (NPS, PMF, CSAT surveys)
- Journey Orchestration
- Orchestrate
- Listen
- Data Sync
- Data management & access
- Security
- Support

### Add-ons

- **Predict**
- **Agent Analytics**

## About

Product experience management platform that surfaces where users and AI agents struggle, with analytics, in-app guidance, and AI-driven insights to help teams turn experience gaps into business results.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (9)

_Independently observed._

- HubSpot
- Intercom
- Jira
- Marketo
- Okta
- Salesforce
- Segment
- Zendesk
- Algolia

## Capabilities

_The capabilities that matter for Product Analytics Software. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Analytics scope | Product analytics |
| **Capture** | |
| Autocapture (no-code event capture) | ✓ |
| **Analyses** | |
| Funnels | - |
| Retention / cohort analysis | - |
| Paths / user journeys | ✓ |
| **Experimentation** | |
| A/B testing & experimentation | - |
| Feature flags built-in | - |
| **Analyses** | |
| Session replay | ✓ |
| **Data** | |
| Warehouse-native / BYODB | - |
| **Deployment** | |
| Self-hostable / OSS core | ✗ |
| **Pricing** | |
| Free tier | ✓ |
| **Compliance** | |
| EU data residency option | - |
| **SDKs** | |
| Server-side + mobile SDK coverage | - |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.pendo.io) | 2026-08-05 | 60% (medium) |
| pricing.model | commercial | [link](https://www.pendo.io) | 2026-08-05 | 60% (medium) |
| pricing.price_level | low | [link](https://www.pendo.io) | 2026-08-05 | 60% (medium) |
| pricing.transparent | no | [link](https://www.pendo.io) | 2026-08-05 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.pendo.io) | 2026-08-05 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.pendo.io) | 2026-08-01 | 60% (medium) |
| security.gdpr | yes | [link](https://www.pendo.io/trust) | 2026-08-05 | 75% (high) |
| security.hipaa | yes | [link](https://www.pendo.io/trust) | 2026-08-05 | 75% (high) |
| security.soc2 | yes | [link](https://www.pendo.io) | 2026-08-05 | 48% (low) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 51 | [link](https://www.pendo.io) | 2026-08-05 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.pendo.io) | 2026-08-05 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/pendo). Independent, evidence-based software intelligence. Cite the canonical URI.*