# Novu

> The communication infrastructure for agents and products

- **Canonical URI:** https://www.vioscale.ai/software/novu
- **Category:** Communication APIs
- **Homepage:** https://novu.co
- **Also known as:** novu
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-03T14:33:20.314Z

## Vioscale score

**77.6 / 100**, confidence 64% (medium).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 8 | 640 | ✓ |
| reliability | 95 | 30 | 2850 | ✓ |
| capabilities | 74.7 | 12 | 896.7 | ✓ |
| integrations | 26 | 16 | 415.5 | ✓ |
| security_posture | 80 | 22 | 1760 | ✓ |
| pricing_transparency | 100 | 12 | 1200 | ✓ |

## Pricing

_As of 2026-08-03, [verify at source](https://novu.co). Independently observed._

from $1.20/mo · Subscription · Free tier

> From $30/month. Free tier with 10,000 workflow runs/month.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free | Free | ✓ | - |
| Pro | Starting from $30/month | - | - |
| Team | Starting from $250/month | - | - |
| Enterprise | Contact sales | - | - |

### Free

A complete starter toolkit for exploring Novu and sending your first notifications. No credit card required.

**Included limits:** workflows: 20, environments: 2, team_members: 3, workflow_runs: 10,000/mo, activity_feed_retention: 24h

- 10,000 workflow runs/month
- All channels: Email, In-app, SMS, Chat, Push
- US + EU data residency
- Up to 20 workflows
- 2 environments (Dev + Prod)
- Activity feed retention: 24 hours
- Up to 3 team members

### Pro

More scale and flexibility - ideal for teams moving beyond experimentation.

**Included limits:** workflow_runs: 30,000/mo, activity_feed_retention: 7 days

- 30,000+ workflow runs/month
- Everything in Free, plus:
- 7-day activity feed retention
- Remove Novu branding
- Advanced email editor (blocks, layouts)
- Higher rate limits & faster processing

### Team

Built for growing engineering teams sending meaningful volume into production.

**Included limits:** environments: 10, team_members: Unlimited, workflow_runs: 250,000/mo, throughput_rps: 600, activity_feed_retention: 90 days

- 250,000+ workflow runs/month
- Everything in Pro, plus:
- Up to 10 environments (Staging, QA, Pre-prod, etc.)
- 90-day activity feed retention
- Unlimited team members
- More workflows
- Role-Based Access Control (RBAC)
- Expanded rate limits (600 RPS triggers)

### Enterprise (Contact sales)

Enterprise-grade scale, compliance, support, and hosting options.

**Included limits:** workflow_runs: 10M+, custom_volumes: True

- 10M+ workflow runs/month (custom volume tiers)
- Everything in Team, plus:
- Unlimited environments
- Custom retention policies (feed, audit, logs)
- Custom delay & digest windows
- HIPAA BAA
- Dedicated SSO (SAML / OIDC)
- Directory Sync (SCIM)
- Private Slack/Teams support channel
- Advanced data residency (Singapore, UK, Australia, Japan, South Korea, custom regions)
- Self-hosted deployment options

## About

Open-source notifications infrastructure for managing notifications and agent conversations across multiple channels including Email, SMS, Push, Chat, Slack, Microsoft Teams, and Telegram.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS, On-premise, Self-hosted

## Integrations (7)

_Independently observed._

- Slack
- Microsoft Teams
- Telegram
- Email
- SMS
- Push
- Chat

## Capabilities

_The capabilities that matter for Communication APIs. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Channels** | |
| SMS | ✓ |
| Voice | - |
| WhatsApp | - |
| RCS | - |
| Transactional email | ✓ |
| Video / real-time | - |
| In-app chat | ✓ |
| Verify / OTP / 2FA | - |
| **Messaging** | |
| Two-way messaging | - |
| **Reach** | |
| Geographic coverage | Global |
| **Delivery** | |
| Email deliverability tools | ✓ |
| **Commercial** | |
| Published per-unit pricing | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 7 | [link](https://novu.co) | 2026-08-03 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://novu.co) | 2026-08-03 | 48% (low) |
| pricing.model | freemium | [link](https://novu.co) | 2026-08-03 | 80% (high) |
| pricing.price_level | low | [link](https://novu.co) | 2026-08-03 | 60% (medium) |
| pricing.starting_gbp | 1.2 | [link](https://novu.co) | 2026-08-03 | 60% (medium) |
| pricing.transparent | yes | [link](https://novu.co) | 2026-08-03 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.9 | [link](https://novu.co) | 2026-08-03 | 60% (medium) |
| reliability.status_page | yes | [link](https://novu.co/status) | 2026-08-03 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://novu.co/security) | 2026-08-03 | 75% (high) |
| security.hipaa | yes | [link](https://novu.co/security) | 2026-08-03 | 75% (high) |
| security.iso27001 | yes | [link](https://novu.co/security) | 2026-08-03 | 75% (high) |
| security.soc2 | yes | [link](https://novu.co/security) | 2026-08-03 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/novu). Independent, evidence-based software intelligence. Cite the canonical URI.*