# Nicereply

> Customer feedback collection platform for measuring satisfaction

- **Canonical URI:** https://www.vioscale.ai/software/nicereply
- **Category:** NPS Tools
- **Homepage:** https://www.nicereply.com
- **Also known as:** nicereply
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-20T13:00:21.497Z

## Vioscale score

**69.2 / 100**, confidence 26% (low). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 29.9 | 0.04066666666666666 | 1.2 | ✓ |
| security_posture | 5 | 0.073 | 0 | - |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-20, [verify at source](https://www.nicereply.com/pricing). Independently observed._

from $59/mo · Subscription · Free tier · 14-day trial

> From $59/month (annual) or $79/month (monthly). 14-day free trial, no credit card required. 30-day money-back guarantee.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Starter | $59/month billed annually (save $240/year) | - | annual |
| Starter | $79/month | - | monthly |
| Essential | $119/month billed annually (save $360/year) | - | annual |
| Essential | $149/month (most popular) | - | monthly |
| Growth | $239/month billed annually (save $720/year) | - | annual |
| Growth | $299/month | - | monthly |
| Business | $359/month billed annually (save $1,080/year) | - | annual |
| Business | $449/month | - | monthly |

### Starter

Up to 100 responses per month

**Included limits:** responses: 100/month

- CSAT, CES & NPS surveys
- All integrations
- Unlimited active surveys
- Post-resolution surveys
- In-signature email surveys
- Link surveys
- Website pop-up surveys
- Feedback Analytics
- Custom survey design

### Starter

Up to 100 responses per month

**Included limits:** responses: 100/month

- CSAT, CES & NPS surveys
- All integrations
- Unlimited active surveys
- Post-resolution surveys
- In-signature email surveys
- Link surveys
- Website pop-up surveys
- Feedback Analytics
- Custom survey design

### Essential

Up to 250 responses per month

**Included limits:** responses: 250/month

### Essential

Up to 250 responses per month

**Included limits:** responses: 250/month

### Growth

Up to 1,000 responses per month

**Included limits:** responses: 1000/month

### Growth

Up to 1,000 responses per month

**Included limits:** responses: 1000/month

### Business

Up to 2,500 responses per month

**Included limits:** responses: 2500/month

### Business

Up to 2,500 responses per month

**Included limits:** responses: 2500/month

## About

A survey tool that integrates with support and CRM systems to collect real-time customer feedback and satisfaction metrics.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (10)

_Independently observed._

- Zendesk
- Front
- Helpscout
- Pipedrive
- Freshdesk
- LiveAgent
- Salesforce Service Cloud
- CloudTalk
- Zapier
- Custom integration via API

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 10 | [link](https://www.nicereply.com/pricing) | 2026-08-20 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.nicereply.com/pricing) | 2026-08-20 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.nicereply.com/pricing) | 2026-08-20 | 60% (medium) |
| pricing.model | freemium | [link](https://www.nicereply.com/pricing) | 2026-08-20 | 60% (medium) |
| pricing.price_level | mid | [link](https://www.nicereply.com/pricing) | 2026-08-20 | 60% (medium) |
| pricing.starting_price | `{"amount":59,"currency":"USD"}` | [link](https://www.nicereply.com/pricing) | 2026-08-20 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.nicereply.com/pricing) | 2026-08-20 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.nicereply.com/privacy-statement-for-customers) | 2026-08-20 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/nicereply). Independent, evidence-based software intelligence. Cite the canonical URI.*