# Middleware

> Full-stack Observability With AI SRE Agent

- **Canonical URI:** https://www.vioscale.ai/software/middleware
- **Category:** Observability Tools
- **Homepage:** https://middleware.io
- **Also known as:** middleware
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-03T21:22:19.833Z

## Vioscale score

**62.2 / 100**, confidence 42% (low).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 8 | 640 | ✓ |
| reliability | 50 | 30 | 1500 | ✓ |
| capabilities | 96 | 12 | 1152.3 | ✓ |
| integrations | 22.4 | 16 | 358.1 | ✓ |
| security_posture | 5 | 22 | 0 | - |
| pricing_transparency | 100 | 12 | 1200 | ✓ |

## Pricing

_As of 2026-08-03, [verify at source](https://middleware.io). Independently observed._

from $0.30/mo · Hybrid · Free tier · 14-day trial

> Free 14-day trial with unlimited data. Pay-as-you-go from $0.30/GB. Custom enterprise contracts available.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free Trial | Free | ✓ | - |
| Pay As You Go | $0.30/GB logs, metrics, traces; $1 per 1K RUM sessions | - | monthly |
| Custom | Contact sales | - | annual |

### Free Trial

14-day free access to all features with unlimited data ingestion

**Included limits:** users: unlimited, rum_sessions: unlimited, data_ingestion: unlimited, retention_days: 14, synthetic_checks: unlimited, browser_test_runs: 10

- Unlimited Data Ingestion
- Unlimited RUM Sessions
- Unlimited Synthetic Checks
- 10 Browser Test Runs
- Unlimited Users
- Community Based Support

### Pay As You Go

Usage-based pricing with no minimum commitment

**Included limits:** retention_days: 30

- Ingestion Control & Data Pipeline
- SSO and Security Features
- Dedicated Slack/MS Teams Channel
- OpsAI Error Solving

### Custom (Contact sales)

Volume discounts and custom terms for enterprise deployments

- Bring Your Own Cloud (BYOC)
- Dedicated Account Team
- Multi-year Contract Discounts
- Custom Data Retention
- 24/7 Support
- OpsAI Root Cause Analysis
- Automatic Issue Detection
- Automatic PR Generation

## About

Middleware is a full-stack observability platform that unifies APM, logs, infrastructure, RUM, synthetics, and LLM monitoring on one timeline, with an AI SRE Agent that automatically detects, diagnoses, and fixes issues.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS, Self-hosted

## Integrations (5)

_Independently observed._

- AWS
- Azure
- GCP
- Kubernetes
- Prometheus

## Capabilities

_The capabilities that matter for Observability Tools. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Signals** | |
| Metrics | ✓ |
| Log management | ✓ |
| Distributed tracing | ✓ |
| Application performance monitoring | ✓ |
| Real-user monitoring | ✓ |
| **Response** | |
| Alerting | ✓ |
| On-call / incident management | ✓ |
| **Insight** | |
| Dashboards | ✓ |
| **Standards** | |
| OpenTelemetry-native | ✓ |
| **Deployment** | |
| Hosting | Cloud + self-hosted |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 5 | [link](https://middleware.io) | 2026-08-03 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://middleware.io) | 2026-08-03 | 60% (medium) |
| pricing.model | freemium | [link](https://middleware.io) | 2026-08-03 | 60% (medium) |
| pricing.price_level | low | [link](https://middleware.io) | 2026-08-03 | 60% (medium) |
| pricing.starting_gbp | 0.3 | [link](https://middleware.io) | 2026-08-03 | 60% (medium) |
| pricing.transparent | yes | [link](https://middleware.io) | 2026-08-03 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.middleware.io) | 2026-08-03 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://middleware.io/security) | 2026-08-03 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/middleware). Independent, evidence-based software intelligence. Cite the canonical URI.*