# Microsoft Dynamics 365 Sales

> Close deals faster and improve team productivity with a trusted agentic CRM solution.

- **Canonical URI:** https://www.vioscale.ai/software/microsoft-dynamics-365-sales
- **Category:** CRM Software
- **Vendor:** Microsoft
- **Homepage:** https://www.microsoft.com/en-us/dynamics-365/products/sales
- **Also known as:** microsoft-dynamics-365-sales
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-01T16:06:33.219Z

## Vioscale score

**39 / 100**, confidence 20% (low).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 10 | 0 | - |
| reliability | 0 | 14 | 0 | - |
| capabilities | 96 | 16 | 1536.4 | ✓ |
| integrations | 8.7 | 30 | 259.7 | ✓ |
| security_posture | 5 | 14 | 0 | - |
| pricing_transparency | 0 | 16 | 0 | - |

## About

Dynamics 365 Sales is an agentic CRM solution that empowers sales teams with AI-powered capabilities including autonomous lead qualification, pipeline management, and opportunity analysis. It helps teams exceed customer expectations through intelligent workflow automation, forecasting, and personalized sales processes.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (1)

_Independently observed._

- Power Platform

## Capabilities

_The capabilities that matter for CRM Software. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Contact & account management | ✓ |
| Deal / pipeline management | ✓ |
| Lead scoring | ✓ |
| **Communication** | |
| Email sync & tracking | ✓ |
| **Automation** | |
| Marketing automation | - |
| Workflow automation | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| Sales forecasting | ✓ |
| **Access** | |
| Native mobile app | ✓ |
| **Extensibility** | |
| Public API | - |
| Custom fields & objects | ✓ |

## FAQ

### What is Microsoft Dynamics 365 Sales?

Dynamics 365 Sales is a customer relationship management platform designed for sales teams. It combines traditional CRM capabilities with AI-powered features to help teams improve efficiency through automated lead qualification, deal analysis, and actionable sales insights.

_Source: [https://dynamics.microsoft.com/en-us/crm/sales/](https://dynamics.microsoft.com/en-us/crm/sales/)._

### Who is Dynamics 365 Sales designed for?

This solution is intended for sales teams seeking to improve their efficiency and close more deals. It supports both individual sales activities and broader organizational sales processes.

_Source: [https://dynamics.microsoft.com/en-us/crm/sales/](https://dynamics.microsoft.com/en-us/crm/sales/)._

### What are the main features of Dynamics 365 Sales?

The platform provides three core capabilities: pipeline management to track deals through sales stages, lead scoring to identify high-potential prospects, and workflow automation to streamline repetitive sales processes. Together, these features help teams work more efficiently.

_Source: [https://dynamics.microsoft.com/en-us/crm/sales/](https://dynamics.microsoft.com/en-us/crm/sales/)._

### How does AI assist sales teams in Dynamics 365 Sales?

The platform uses AI to automate lead qualification (identifying promising prospects), analyze deals (assessing opportunity value), and generate sales insights (providing data-driven recommendations). This AI assistance reduces manual work and supports better decision-making.

_Source: [https://dynamics.microsoft.com/en-us/crm/sales/](https://dynamics.microsoft.com/en-us/crm/sales/)._

### Does Dynamics 365 Sales include workflow automation?

Yes, the platform includes workflow automation to streamline repetitive sales tasks. This frees up sales representatives to focus on relationship-building and closing deals.

_Source: [https://dynamics.microsoft.com/en-us/crm/sales/](https://dynamics.microsoft.com/en-us/crm/sales/)._

### How does lead scoring work in Dynamics 365 Sales?

Lead scoring is a built-in feature that helps sales teams identify and prioritize prospects most likely to convert. This allows sales representatives to concentrate their efforts on the highest-value opportunities.

_Source: [https://dynamics.microsoft.com/en-us/crm/sales/](https://dynamics.microsoft.com/en-us/crm/sales/)._

### What kind of sales insights does Dynamics 365 Sales provide?

The platform generates AI-powered sales insights to help teams understand deal dynamics and customer patterns. These insights enable sales teams to make informed decisions and adjust their strategy based on real-time data.

_Source: [https://dynamics.microsoft.com/en-us/crm/sales/](https://dynamics.microsoft.com/en-us/crm/sales/)._


## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### content

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| content.faq | `[{"answer":"Dynamics 365 Sales is a customer relationship management platform designed for sales teams. It combines traditional CRM capabilities with AI-powered features to help teams improve efficiency through automated lead qualification, deal analysis, and actionable sales insights.","source":"https://dynamics.microsoft.com/en-us/crm/sales/","question":"What is Microsoft Dynamics 365 Sales?","confidence":0.9},{"answer":"This solution is intended for sales teams seeking to improve their efficiency and close more deals. It supports both individual sales activities and broader organizational sales processes.","source":"https://dynamics.microsoft.com/en-us/crm/sales/","question":"Who is Dynamics 365 Sales designed for?","confidence":0.85},{"answer":"The platform provides three core capabilities: pipeline management to track deals through sales stages, lead scoring to identify high-potential prospects, and workflow automation to streamline repetitive sales processes. Together, these features help teams work more efficiently.","source":"https://dynamics.microsoft.com/en-us/crm/sales/","question":"What are the main features of Dynamics 365 Sales?","confidence":0.95},{"answer":"The platform uses AI to automate lead qualification (identifying promising prospects), analyze deals (assessing opportunity value), and generate sales insights (providing data-driven recommendations). This AI assistance reduces manual work and supports better decision-making.","source":"https://dynamics.microsoft.com/en-us/crm/sales/","question":"How does AI assist sales teams in Dynamics 365 Sales?","confidence":0.9},{"answer":"Yes, the platform includes workflow automation to streamline repetitive sales tasks. This frees up sales representatives to focus on relationship-building and closing deals.","source":"https://dynamics.microsoft.com/en-us/crm/sales/","question":"Does Dynamics 365 Sales include workflow automation?","confidence":0.9},{"answer":"Lead scoring is a built-in feature that helps sales teams identify and prioritize prospects most likely to convert. This allows sales representatives to concentrate their efforts on the highest-value opportunities.","source":"https://dynamics.microsoft.com/en-us/crm/sales/","question":"How does lead scoring work in Dynamics 365 Sales?","confidence":0.9},{"answer":"The platform generates AI-powered sales insights to help teams understand deal dynamics and customer patterns. These insights enable sales teams to make informed decisions and adjust their strategy based on real-time data.","source":"https://dynamics.microsoft.com/en-us/crm/sales/","question":"What kind of sales insights does Dynamics 365 Sales provide?","confidence":0.85}]` | [link](https://dynamics.microsoft.com/en-us/crm/sales/) | 2026-07-30 | 89% (high) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 1 | [link](https://www.microsoft.com/en-us/dynamics-365/products/sales) | 2026-08-01 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://www.microsoft.com/en-us/dynamics-365/products/sales) | 2026-08-01 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.microsoft.com/.well-known/security.txt) | 2026-08-01 | 60% (medium) |

---
*Source: Vioscale (https://www.vioscale.ai/software/microsoft-dynamics-365-sales). Independent, evidence-based software intelligence. Cite the canonical URI.*