# Loop Returns

> Post-purchase operations platform helping ecommerce brands manage returns, exchanges, and customer retention

- **Canonical URI:** https://www.vioscale.ai/software/loop-returns
- **Category:** Returns Management
- **Homepage:** https://loopreturns.com
- **Also known as:** loop-returns
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-24T10:33:49.182Z

## Vioscale score

**73.7 / 100**, confidence 37% (low). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 25 | 0.052 | 1.3 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 91.6 | 0.04877777777777778 | 4.5 | ✓ |
| integrations | 59.9 | 0.04066666666666666 | 2.4 | ✓ |
| security_posture | 5 | 0.073 | 0 | - |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-24, [verify at source](https://www.loopreturns.com/pricing/). Independently observed._

from $155/mo · Subscription · Free tier

> Free plan available. Subscription plans starting at $155/month

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free | Free | ✓ | monthly |
| Essential | $155/month | - | monthly |
| Advanced | $340/month | - | monthly |

### Free

Free returns management software with return labels and Return Bars

- Returns software
- US & Canada domestic return labels
- Return Bars

### Essential

Core returns operations with unlimited destinations and automated policies

**Included limits:** destinations: unlimited

- Unlimited destinations
- Automated return policies
- Carrier rate shopping
- Workflows
- Store credit
- Refund
- Gift receipts
- Variant exchanges
- Negotiated rates
- Shipping label customizations
- Insights
- Fraud prevention
- Integrations
- Dynamic fees
- Custom URL
- Printerless Returns
- Test Environment
- Advanced exchanges
- Keep Item
- Cross Border Returns
- Loop Point of Sale (POS)
- Shop Later
- Returns and exchanges tracking
- Dedicated onboarding
- Dedicated support team
- Help Center knowledge base
- Performance review meetings

### Advanced

Advanced capabilities for revenue generation through instant exchanges and fraud prevention

**Included limits:** destinations: unlimited

- All Essential features
- Instant Exchange
- Bonus Credit
- Advanced fraud prevention
- Merchant Success Manager (for 20,000+ annual order volume)

## About

Cloud-based platform that automates and optimizes the entire post-purchase experience for online retailers, providing tools for processing returns and exchanges, tracking shipments, preventing fraud, and enabling customer self-service order modifications to reduce operational costs and increase customer loyalty.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (3)

_Independently observed._

- Gorgias
- Shopify
- Happy Returns

## Capabilities

_The capabilities that matter for Returns Management. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | Enterprise reverse logistics |
| Branded self serve rma portal | ✓ |
| Dynamic policy rules final sale time windows | ✓ |
| Instant exchange and bonus store credit upsell | ✓ |
| Qr code printerless drop off network sync | ✓ |
| Automated carrier shipping label generation | ✓ |
| Fraud prevention wardrobing blocklists | ✓ |
| Sustainability keep the item logic for low value | ✓ |
| 3pl wms advance shipping notice asn sync | ✓ |
| Liquidation and refurbishment channel routing | - |
| SOC2 type ii | - |
| ISO 27001 | - |
| Pricing model | Flat monthly saas |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | freemium | [link](https://www.loopreturns.com/pricing/) | 2026-08-24 | 60% (medium) |
| pricing.free_tier | yes | [link](https://www.loopreturns.com/pricing/) | 2026-08-24 | 60% (medium) |
| pricing.price_level | high | [link](https://www.loopreturns.com/pricing/) | 2026-08-24 | 60% (medium) |
| pricing.starting_price | `{"amount":155,"currency":"USD"}` | [link](https://www.loopreturns.com/pricing/) | 2026-08-24 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.loopreturns.com/pricing/) | 2026-08-24 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 120 | [link](https://www.loopreturns.com/pricing/) | 2026-08-24 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":["US","GB","AU"],"availabilityScope":"global","availableCountries":["US","CA","GB","AU","NZ"],"notAvailableCountries":[]}` | [link](https://www.loopreturns.com/pricing/) | 2026-08-24 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.loopreturns.com/blog/eu-withdrawal-button-compliance/) | 2026-08-24 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/loop-returns). Independent, evidence-based software intelligence. Cite the canonical URI.*