# LiveAgent

> Unified customer support platform automating conversations and centralizing customer interactions across channels

- **Canonical URI:** https://www.vioscale.ai/software/liveagent
- **Category:** Help Desk
- **Homepage:** https://www.liveagent.com
- **Also known as:** liveagent
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-19T13:20:34.860Z

## Vioscale score

**77.5 / 100**, confidence 26% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 66.2 | 0.04066666666666666 | 2.7 | ✓ |
| security_posture | 0 | 0.073 | 0 | - |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-19, [verify at source](https://www.liveagent.com). Independently observed._

from $15/agent/mo · Subscription · Free tier · 30-day trial

> From $15/agent/month billed annually. 30-day free trial, no credit card required.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Small | $15/agent/month billed annually | - | annual |
| Medium | $29/agent/month billed annually | - | annual |
| Large | $49/agent/month billed annually | - | annual |
| Enterprise | Contact sales | - | annual |

### Medium

- Everything in Small
- Call center
- Social channel integration

### Large

- Everything in Medium
- Audit log
- SLA
- Dedicated support

## About

LiveAgent combines live chat, email ticketing, AI chatbot capabilities, built-in call center functionality, and social media support into a single dashboard, enabling support teams to automate routine inquiries and manage customer communications efficiently across multiple channels.

_Independently observed._

## Platform & deployment

- **Platforms:** iOS, Web
- **Deployment:** Cloud / SaaS

## Integrations (12)

_Independently observed._

- Prestashop
- BigCommerce
- CoreCommerce
- OpenCart
- Slack
- Zapier
- Facebook
- X
- Instagram
- WhatsApp
- Viber
- Telegram

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | freemium | [link](https://www.liveagent.com) | 2026-08-19 | 60% (medium) |
| pricing.free_tier | yes | [link](https://www.liveagent.com) | 2026-08-19 | 60% (medium) |
| pricing.price_level | mid | [link](https://www.liveagent.com) | 2026-08-19 | 60% (medium) |
| pricing.starting_price | `{"amount":15,"currency":"USD"}` | [link](https://www.liveagent.com) | 2026-08-19 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.liveagent.com) | 2026-08-19 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 200 | [link](https://www.liveagent.com) | 2026-08-19 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"SK","primaryMarkets":["US","SK"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.liveagent.com) | 2026-08-19 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/liveagent). Independent, evidence-based software intelligence. Cite the canonical URI.*