# KnowledgeOwl

> A knowledge base platform that helps teams organize, publish, and share documentation with built-in AI and analytics.

- **Canonical URI:** https://www.vioscale.ai/software/knowledgeowl
- **Category:** Knowledge Base
- **Homepage:** https://www.knowledgeowl.com/
- **Also known as:** knowledgeowl
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-19T13:50:16.018Z

## Vioscale score

**36.1 / 100**, confidence 62% (medium). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 25 | 0.052 | 1.3 | ✓ |
| reliability | 25 | 0.073 | 1.8 | ✓ |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 27.4 | 0.04066666666666666 | 1.1 | ✓ |
| security_posture | 15 | 0.073 | 1.1 | ✓ |
| pricing_transparency | 75 | 0.084 | 6.3 | ✓ |

## Pricing

_As of 2026-08-19, [verify at source](https://www.knowledgeowl.com/pricing). Independently observed._

from $100/mo · Subscription · 30-day trial

> From $100/mo. Free 30-day trial. 25% discount available for nonprofits, B Corps, and purpose-driven organizations.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Basic | $100/mo base, plus $25 per additional author and $50 per additional knowledge base | - | monthly |
| Pro | $250/mo | - | - |
| Business | $500/mo | - | - |
| Enterprise | Contact sales | - | - |

### Basic

Single knowledge base for small teams

**Included limits:** authors: 1, readers: Unlimited, content_items: 1000, knowledge_bases: 1, file_storage_per_file: 200 MB

- Unlimited readers
- Unlimited file limits
- Private articles with sign-in
- Remote authentication
- SAML SSO
- Salesforce SSO
- Custom author roles and permissions
- AI article summaries
- AI style guide review
- Search and analytics
- Reader reports
- Custom domain
- Full branding control (HTML/CSS/JS)
- Developer API
- Pay by invoice or PO
- Priority support
- 99.5% uptime guarantee
- GDPR compliance agreements
- HIPAA compliance agreements

### Pro

Professional branded help center with API access

**Included limits:** content_items: 2500

- All Basic features
- Up to 2,500 content items
- Contextual help widget
- Custom SSL certificates

### Business

Secure access with SSO and granular permissions

**Included limits:** content_items: 5000

- All Pro features
- Up to 5,000 content items
- Unlimited data and reader reports
- 99.9% uptime guarantee

### Enterprise (Contact sales)

Custom deployment with dedicated support

- Unlimited content items
- Custom terms and conditions
- Dedicated account management
- All Business features

## About

A knowledge base and help center software that enables teams to create self-service documentation portals with unlimited readers, AI-powered features, built-in analytics, and customizable branding. Includes migration support, GDPR and HIPAA compliance, and SSO integration.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (8)

_Independently observed._

- Zapier
- Salesforce
- Confluence
- Zendesk
- SharePoint
- Help Scout
- Google Analytics
- Freshdesk

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | no | [link](https://www.knowledgeowl.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.model | commercial | [link](https://www.knowledgeowl.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.price_level | high | [link](https://www.knowledgeowl.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.starting_price | `{"amount":100,"currency":"USD"}` | [link](https://www.knowledgeowl.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.knowledgeowl.com/pricing) | 2026-08-19 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 8 | [link](https://www.knowledgeowl.com/pricing) | 2026-08-19 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.knowledgeowl.com/pricing) | 2026-08-19 | 75% (high) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.5 | [link](https://www.knowledgeowl.com/pricing) | 2026-08-19 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.knowledgeowl.com/blog/posts/trustworthy-help-center) | 2026-08-19 | 75% (high) |
| security.hipaa | yes | [link](https://www.knowledgeowl.com/blog/posts/trustworthy-help-center) | 2026-08-19 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/knowledgeowl). Independent, evidence-based software intelligence. Cite the canonical URI.*