# Intercom

> The only helpdesk designed for the AI Agent era

- **Canonical URI:** https://www.vioscale.ai/software/intercom
- **Category:** Customer Support
- **Homepage:** https://www.intercom.com
- **Also known as:** intercom
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-03T11:51:00.406Z

## Vioscale score

**61.5 / 100**, confidence 64% (medium).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 10 | 800 | ✓ |
| reliability | 50 | 14 | 700 | ✓ |
| capabilities | 100 | 16 | 1600 | ✓ |
| integrations | 8.7 | 30 | 259.7 | ✓ |
| security_posture | 85 | 14 | 1190 | ✓ |
| pricing_transparency | 100 | 16 | 1600 | ✓ |

## Pricing

_As of 2026-08-03, [verify at source](https://www.intercom.com). Independently observed._

from $0.99/mo · Hybrid · Free tier

> Per-seat plans (Essential/Advanced/Expert) + $0.99/Fin outcome. Free tier includes unlimited live chat, email, in-app. Add-ons $29–99/mo.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Essential | From $0.99/Fin outcome + per seat/mo | - | - |
| Advanced | From $0.99/Fin outcome + per seat/mo, includes 20 Lite seats | - | - |
| Expert | From $0.99/Fin outcome + per seat/mo, includes 50 Lite seats | - | - |

### Essential

The customer support plan for individuals, startups, and small businesses.

- Fin Customer Agent
- Messenger
- Shared inbox and ticketing
- Pre-built reports
- Public help center
- Free unlimited live chat, email, in-app

### Advanced

Powerful automation tools and AI features for growing support teams.

**Included limits:** free_lite_seats: 20

- All Essential features
- Multiple team inboxes
- Workflows automation builder
- Round robin assignment
- Private multilingual Help Center
- 20 free Lite seats

### Expert

Collaboration, security, and multibrand features for large support teams.

**Included limits:** free_lite_seats: 50

- All Advanced features
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger/Help Center
- 50 free Lite seats

### Add-ons

- **Pro AI Features** ($99/mo)
- **Copilot** ($29/agent/mo)
- **Proactive Support Plus** ($99/mo)

## About

Cloud-based helpdesk platform with natively integrated AI Agent (Fin) for customer service. Fin and human agents collaborate from a single system, with AI-powered insights, automation, and self-improving capabilities.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (1)

_Independently observed._

- Salesforce

## Capabilities

_The capabilities that matter for Customer Support. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Ticket / case management | ✓ |
| **Channels** | |
| Live chat | ✓ |
| Shared inbox | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ |
| Voice / telephony | ✓ |
| **Self-service** | |
| Self-service knowledge base | ✓ |
| **Automation** | |
| SLAs, triggers & routing | ✓ |
| Automation / macros | ✓ |
| **AI** | |
| AI agent / copilot | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| **Deployment** | |
| Hosting | Cloud only |
| **Enterprise** | |
| SSO / SCIM | ✓ |
| **Extensibility** | |
| Public API | ✓ |
| **Pricing** | |
| Free tier | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.price_level | low | [link](https://www.intercom.com) | 2026-08-03 | 60% (medium) |
| pricing.starting_gbp | 0.99 | [link](https://www.intercom.com) | 2026-08-03 | 60% (medium) |
| pricing.free_tier | yes | [link](https://www.intercom.com) | 2026-08-03 | 60% (medium) |
| pricing.model | commercial | [link](https://www.intercom.com) | 2026-08-03 | 70% (medium) |
| pricing.transparent | yes | [link](https://www.intercom.com) | 2026-08-03 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 1 | [link](https://www.intercom.com) | 2026-08-03 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.intercom.com) | 2026-08-03 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.intercom.com) | 2026-08-03 | 60% (medium) |
| security.gdpr | yes | [link](https://www.intercom.com/security) | 2026-08-03 | 75% (high) |
| security.hipaa | yes | [link](https://www.intercom.com/security) | 2026-08-03 | 75% (high) |
| security.iso27001 | yes | [link](https://www.intercom.com/security) | 2026-08-03 | 75% (high) |
| security.soc2 | yes | [link](https://www.intercom.com/security) | 2026-08-03 | 75% (high) |

---
*Source: Vioscale (https://www.vioscale.ai/software/intercom). Independent, evidence-based software intelligence. Cite the canonical URI.*