# Helpshift

- **Canonical URI:** https://www.vioscale.ai/software/helpshift
- **Category:** Chatbots Support
- **Homepage:** https://www.helpshift.com
- **Also known as:** helpshift
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-18T13:02:28.288Z

## Vioscale score

**9 / 100**, confidence 15% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 27.4 | 0.04066666666666666 | 1.1 | ✓ |
| security_posture | 5 | 0.073 | 0 | - |
| pricing_transparency | 0 | 0.084 | 0 | ✓ |

## Pricing

_As of 2026-08-18, [verify at source](https://www.helpshift.com/pricing/). Independently observed._

Quote-based

> Custom pricing based on interaction volume, solutions activated, capabilities used, and geographic coverage

## About

Helpshift is a unified platform for game studios providing in-game player support, engagement, community management, and content moderation. It combines AI automation, chatbots, and human support agents to handle player communications and ensure safer communities across multiple gaming platforms.

_Independently observed._

## Platform & deployment

- **Platforms:** iOS, Web, Android
- **Deployment:** Cloud / SaaS

## Integrations (8)

_Independently observed._

- Zendesk
- Amazon Connect
- Discord
- Unity
- Unreal Engine
- Cocos
- Xamarin
- React Native

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 8 | [link](https://www.helpshift.com/pricing/) | 2026-08-18 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.helpshift.com/pricing/) | 2026-08-18 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.price_level | unknown | [link](https://www.helpshift.com/pricing/) | 2026-08-18 | 60% (medium) |
| pricing.transparent | no | [link](https://www.helpshift.com/pricing/) | 2026-08-18 | 60% (medium) |
| pricing.model | quote | [link](https://www.helpshift.com/pricing/) | 2026-08-18 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.helpshift.com/solution/trust-safety/) | 2026-08-18 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/helpshift). Independent, evidence-based software intelligence. Cite the canonical URI.*