# Freshsales

> AI-Powered Sales CRM

- **Canonical URI:** https://www.vioscale.ai/software/freshsales
- **Category:** CRM Software
- **Vendor:** Freshworks
- **Homepage:** https://www.freshworks.com/crm/sales/
- **Also known as:** freshworks-crm, freshsales-crm
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-01T16:05:29.430Z

## Vioscale score

**66.6 / 100**, confidence 66% (medium).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 10 | 800 | ✓ |
| reliability | 95 | 14 | 1330 | ✓ |
| capabilities | 91.6 | 16 | 1466.1 | ✓ |
| integrations | 13.7 | 30 | 411.6 | ✓ |
| security_posture | 75 | 14 | 1050 | ✓ |
| pricing_transparency | 100 | 16 | 1600 | ✓ |

## Pricing

_As of 2026-08-01, [verify at source](https://www.freshworks.com/crm/sales/). Independently observed._

from £7/mo · Subscription · 21-day trial

> From £7/user/month billed annually. 21-day free trial.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Growth | £7/user/month billed annually | - | annual |
| Pro | £29/user/month billed annually | - | annual |
| Enterprise | £49/user/month billed annually | - | annual |

### Growth

For startups and SMBs

- Kanban view
- Contact lifecycle stages
- Chat, Email, and phone
- Email templates
- Custom fields
- Basic workflows

### Pro

For growing and mid-sized businesses

- Everything in Growth, plus:
- Contact scoring
- Deal insights
- Custom sales activities
- Territory management
- Sales sequences

### Enterprise

For mid to large-sized businesses

- Everything in Pro, plus:
- Dorecasting insights
- Field-level permissions
- Custom modules
- Sandbox
- Audit logs

### Add-ons

- **Branded documents** ($19/user/mo)
- **Freddy AI Agent** ($0.49 per session)

## About

Streamlined sales CRM solution that helps teams grow pipeline, boost conversions, and improve productivity with AI-powered features including lead scoring, deal management, and workflow automation.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (2)

_Independently observed._

- Email
- Chat

## Capabilities

_The capabilities that matter for CRM Software. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Contact & account management | ✓ |
| Deal / pipeline management | ✓ |
| Lead scoring | ✓ |
| **Communication** | |
| Email sync & tracking | ✓ |
| **Automation** | |
| Marketing automation | - |
| Workflow automation | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| Sales forecasting | ✓ |
| **Access** | |
| Native mobile app | - |
| **Extensibility** | |
| Public API | - |
| Custom fields & objects | ✓ |

## FAQ

### What is Freshsales?

Freshsales is a cloud-based customer relationship management platform designed to streamline sales operations and team productivity. The software provides features for lead capture, pipeline management, customer engagement, and sales forecasting, enhanced with artificial intelligence (Freddy AI) to automate routine tasks like email composition and deal scoring.

_Source: [https://www.freshworks.com/crm/sales/](https://www.freshworks.com/crm/sales/)._

### Is Freshsales open-source or commercial software?

Freshsales is a commercial, proprietary SaaS (Software-as-a-Service) product developed and maintained by Freshworks, a cloud-based software company founded in 2010. It is not open-source and operates on a subscription-based business model with both free trial and paid plans.

_Source: [https://en.wikipedia.org/wiki/Freshworks](https://en.wikipedia.org/wiki/Freshworks)._

### Does Freshsales offer a free trial or free plan?

Freshsales offers a 21-day free trial that requires no credit card and has no usage restrictions during the trial period. The platform operates on a freemium model with both free and paid subscription tiers for ongoing use beyond the trial.

_Source: [https://www.freshworks.com/crm/sales/](https://www.freshworks.com/crm/sales/)._

### Who is Freshsales designed for?

Freshsales is designed for sales teams of various sizes and industries who want to optimize their sales processes and close deals more efficiently. The platform serves businesses ranging from startups to enterprises, with reported adoption by over 74,000 companies globally.

_Source: [https://www.freshworks.com/crm/sales/](https://www.freshworks.com/crm/sales/)._

### What is Freddy AI in Freshsales?

Freddy AI is Freshsales' embedded artificial intelligence component that automates and enhances various sales tasks. It provides functionality such as intent scoring to identify high-value leads, automated email composition, deal recommendations based on customer data, and predictive insights to guide sales activities.

_Source: [https://www.freshworks.com/crm/sales/](https://www.freshworks.com/crm/sales/)._

### Is Freshsales cloud-based or does it support on-premise deployment?

Freshsales is a cloud-based SaaS platform delivered entirely through the web browser. Users access the software remotely without needing to install or maintain on-premise infrastructure, which simplifies deployment and ensures automatic updates.

_Source: [https://en.wikipedia.org/wiki/Freshworks](https://en.wikipedia.org/wiki/Freshworks)._

### What are the core features of Freshsales?

Core features of Freshsales include lead management and qualification, visual pipeline management using Kanban-style boards, 360-degree customer views for multi-channel engagement, deal tracking and forecasting, contact and activity management, and AI-powered task automation. The platform emphasizes reducing manual work through intelligent automation while providing visibility into the entire sales pipeline.

_Source: [https://www.freshworks.com/crm/sales/](https://www.freshworks.com/crm/sales/)._

### How does Freshsales relate to Freshworks?

Freshsales is the CRM product within the Freshworks suite, launched in 2016 as the company's second product offering. Freshworks, founded in 2010, is a cloud software company that also offers Freshdesk (customer service), Freshservice (IT service management), and other business solutions, with Freshsales representing their primary sales-focused CRM product.

_Source: [https://en.wikipedia.org/wiki/Freshworks](https://en.wikipedia.org/wiki/Freshworks)._


## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.soc2 | yes | [link](https://www.freshworks.com/security/) | 2026-07-30 | 80% (high) |
| security.iso27001 | yes | [link](https://www.freshworks.com/security/) | 2026-07-30 | 80% (high) |
| security.gdpr | yes | [link](https://www.freshworks.com/gdpr/) | 2026-07-30 | 80% (high) |
| security.disclosure_policy | yes | [link](https://www.freshworks.com/.well-known/security.txt) | 2026-08-01 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | freemium | [link](https://www.freshworks.com/crm/sales/) | 2026-08-01 | 80% (high) |
| pricing.free_tier | yes | [link](https://www.freshworks.com/crm/sales/) | 2026-08-01 | 48% (low) |
| pricing.transparent | yes | [link](https://www.freshworks.com/crm/sales/) | 2026-08-01 | 60% (medium) |
| pricing.starting_gbp | 7 | [link](https://www.freshworks.com/crm/sales/) | 2026-08-01 | 60% (medium) |
| pricing.price_level | low | [link](https://www.freshworks.com/crm/sales/) | 2026-08-01 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.freshworks.com) | 2026-08-01 | 60% (medium) |
| reliability.sla_pct | 99.9 | [link](https://www.freshworks.com/sla/) | 2026-07-30 | 65% (medium) |

### release

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| release.cadence_days | 30 | [link](https://www.freshworks.com/crm/whats-new/) | 2026-07-30 | 65% (medium) |

### content

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| content.faq | `[{"answer":"Freshsales is a cloud-based customer relationship management platform designed to streamline sales operations and team productivity. The software provides features for lead capture, pipeline management, customer engagement, and sales forecasting, enhanced with artificial intelligence (Freddy AI) to automate routine tasks like email composition and deal scoring.","source":"https://www.freshworks.com/crm/sales/","question":"What is Freshsales?","confidence":0.95},{"answer":"Freshsales is a commercial, proprietary SaaS (Software-as-a-Service) product developed and maintained by Freshworks, a cloud-based software company founded in 2010. It is not open-source and operates on a subscription-based business model with both free trial and paid plans.","source":"https://en.wikipedia.org/wiki/Freshworks","question":"Is Freshsales open-source or commercial software?","confidence":0.95},{"answer":"Freshsales offers a 21-day free trial that requires no credit card and has no usage restrictions during the trial period. The platform operates on a freemium model with both free and paid subscription tiers for ongoing use beyond the trial.","source":"https://www.freshworks.com/crm/sales/","question":"Does Freshsales offer a free trial or free plan?","confidence":0.9},{"answer":"Freshsales is designed for sales teams of various sizes and industries who want to optimize their sales processes and close deals more efficiently. The platform serves businesses ranging from startups to enterprises, with reported adoption by over 74,000 companies globally.","source":"https://www.freshworks.com/crm/sales/","question":"Who is Freshsales designed for?","confidence":0.92},{"answer":"Freddy AI is Freshsales' embedded artificial intelligence component that automates and enhances various sales tasks. It provides functionality such as intent scoring to identify high-value leads, automated email composition, deal recommendations based on customer data, and predictive insights to guide sales activities.","source":"https://www.freshworks.com/crm/sales/","question":"What is Freddy AI in Freshsales?","confidence":0.88},{"answer":"Freshsales is a cloud-based SaaS platform delivered entirely through the web browser. Users access the software remotely without needing to install or maintain on-premise infrastructure, which simplifies deployment and ensures automatic updates.","source":"https://en.wikipedia.org/wiki/Freshworks","question":"Is Freshsales cloud-based or does it support on-premise deployment?","confidence":0.9},{"answer":"Core features of Freshsales include lead management and qualification, visual pipeline management using Kanban-style boards, 360-degree customer views for multi-channel engagement, deal tracking and forecasting, contact and activity management, and AI-powered task automation. The platform emphasizes reducing manual work through intelligent automation while providing visibility into the entire sales pipeline.","source":"https://www.freshworks.com/crm/sales/","question":"What are the core features of Freshsales?","confidence":0.92},{"answer":"Freshsales is the CRM product within the Freshworks suite, launched in 2016 as the company's second product offering. Freshworks, founded in 2010, is a cloud software company that also offers Freshdesk (customer service), Freshservice (IT service management), and other business solutions, with Freshsales representing their primary sales-focused CRM product.","source":"https://en.wikipedia.org/wiki/Freshworks","question":"How does Freshsales relate to Freshworks?","confidence":0.95}]` | [link](https://www.freshworks.com/crm/sales/) | 2026-07-30 | 92% (high) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"source":"https://www.freshworks.com/crm/sales/","hqCountry":"US","confidence":0.85,"primaryMarkets":["US","IN","GB","AU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.freshworks.com/crm/sales/) | 2026-07-30 | 85% (high) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 2 | [link](https://www.freshworks.com/crm/sales/) | 2026-08-01 | 60% (medium) |

---
*Source: Vioscale (https://www.vioscale.ai/software/freshsales). Independent, evidence-based software intelligence. Cite the canonical URI.*