# Cognigy

> AI agent platform for automating customer service conversations across channels

- **Canonical URI:** https://www.vioscale.ai/software/cognigy
- **Category:** Chatbots Support
- **Homepage:** https://www.cognigy.com
- **Also known as:** cognigy
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-18T13:00:30.182Z

## Vioscale score

**18.9 / 100**, confidence 13% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 26 | 0.04066666666666666 | 1.1 | ✓ |
| security_posture | 15 | 0.073 | 1.1 | ✓ |
| pricing_transparency | 0 | 0.084 | 0 | - |

## About

Enterprise platform for deploying conversational AI agents to automate customer service interactions at scale across voice, chat, and messaging channels.

_Independently observed._

## Platform & deployment

- **Platforms:** CLI, Web
- **Deployment:** Cloud / SaaS, Self-hosted

## Integrations (7)

_Independently observed._

- WhatsApp
- Facebook
- iMessage
- SMS
- Azure
- AWS
- WebRTC

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://www.cognigy.com) | 2026-08-17 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 7 | [link](https://www.cognigy.com) | 2026-08-18 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"DE","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.cognigy.com) | 2026-08-18 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.pci | yes | [link](https://www.cognigy.com/resources/trustworthy-ai) | 2026-08-18 | 75% (high) |

---
*Source: Vioscale (https://www.vioscale.ai/software/cognigy). Independent, evidence-based software intelligence. Cite the canonical URI.*