# ClientSuccess

> User-friendly customer success management platform for reducing churn and increasing customer revenue

- **Canonical URI:** https://www.vioscale.ai/software/clientsuccess
- **Category:** Customer Success
- **Homepage:** https://www.clientsuccess.com
- **Also known as:** clientsuccess
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-19T23:19:54.710Z

## Vioscale score

**25.3 / 100**, confidence 30% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 42.1 | 0.04066666666666666 | 1.7 | ✓ |
| security_posture | 45 | 0.073 | 3.3 | ✓ |
| pricing_transparency | 0 | 0.084 | 0 | ✓ |

## Pricing

_As of 2026-08-19, [verify at source](https://www.clientsuccess.com/pricing). Independently observed._

Quote-based

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Startup | Contact sales | - | - |
| SMB / Mid-Market | Contact sales | - | - |
| Enterprise | Contact sales | - | - |

### Startup (Contact sales)

Essential features for early-stage and small organizations

**Included limits:** assigned_csm: 1, max_customers: 10

- Client 360 Dashboard
- Integration Library
- Playbooks
- Health Scoring
- Automations
- Customer Goal / KBO Tracking
- Customer Portal

### SMB / Mid-Market (Contact sales)

Expanded features for growing organizations

**Included limits:** assigned_csm: 3, max_customers: 50

- Client 360 Dashboard
- Integration Library
- Playbooks
- Health Scoring
- Automations
- Customer Goal / KBO Tracking
- Assigned CSM
- Custom Dashboards / Reports
- Customer Portal

### Enterprise (Contact sales)

Comprehensive platform with all features and enterprise-level support

**Included limits:** max_full_licenses: unlimited

- Client 360 Dashboard
- Integration Library
- Playbooks
- Health Scoring
- Automations
- Customer Goal / KBO Tracking
- Assigned CSM
- Custom Dashboards / Reports
- Customer Portal
- Onboarding

### Add-ons

- **Custom Dashboards / Reports**
- **Meeting Intelligence**
- **Automation & AI**
- **Customer Onboarding Portals**

## About

A cloud-based SaaS platform that streamlines customer success operations through automated workflows, intelligent health scoring, customer data consolidation, and lifecycle management to help teams reduce churn and expand revenue.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (28)

_Independently observed._

- Salesforce
- Slack
- Zapier
- HubSpot
- AWS
- Google Cloud Platform
- Microsoft
- Intercom
- Twilio
- Sendgrid
- Postmark
- SentinelOne
- Atlassian
- Maxio
- Stripe
- Datadog
- New Relic
- Google Analytics
- Higher Logic
- Domo
- Amazon Bedrock
- Algolia
- Recall.ai
- Cloudinary
- WorkOS
- Flatfile
- Google Workspace
- Cloud Identity

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 28 | [link](https://www.clientsuccess.com/pricing) | 2026-08-19 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.clientsuccess.com/pricing) | 2026-08-19 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | no | [link](https://www.clientsuccess.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.model | quote | [link](https://www.clientsuccess.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.price_level | unknown | [link](https://www.clientsuccess.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.transparent | no | [link](https://www.clientsuccess.com/pricing) | 2026-08-19 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.clientsuccess.com/security-compliance) | 2026-08-19 | 75% (high) |
| security.soc2 | yes | [link](https://www.clientsuccess.com/security-compliance) | 2026-08-19 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/clientsuccess). Independent, evidence-based software intelligence. Cite the canonical URI.*