# ChurnZero

> AI-powered customer success platform that automates tasks to reduce churn and accelerate growth

- **Canonical URI:** https://www.vioscale.ai/software/churnzero
- **Category:** Customer Success
- **Homepage:** https://churnzero.com
- **Also known as:** churnzero
- **Profile claimed by vendor:** no
- **Last updated:** 2026-10-06T22:33:40.823Z

## vioscaleAI score

**46.8 / 100**, confidence 19% (low). Computed 2026-10-06.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 74.7 | 0.049 | 3.6 | ✓ |
| integrations | 8.7 | 0.041 | 0.4 | ✓ |
| security_posture | 40 | 0.073 | 2.9 | ✓ |
| pricing_transparency | 0 | 0.084 | 0 | - |

## About

A customer success management platform powered by AI agents that automates customer-facing workflows, evaluates customer health, and helps teams identify and act on expansion and retention opportunities.

_Independently observed._

## Integrations (1)

_Independently observed._

- Segment (native)

## Capabilities

_The capabilities that matter for Customer Success. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Multi dimensional customer health scoring | ✓ |
| Automated workflow playbook orchestration | ✓ |
| Qbr business review slide auto generation | - |
| Nps csat survey native collection | ✓ |
| Product telemetry event ingestion | - |
| Revenue mrr expansion churn forecasting | - |
| Salesforce hubspot CRM sync | - |
| Zendesk intercom helpdesk sync | - |
| Segment amplitude telemetry sync | ✓ |
| SOC2 type ii | ✓ |
| ISO 27001 | - |
| Pricing model | - |

## Security & compliance

| Certification | Status | Valid until | Auditor |
|---|---|---|---|
| [SOC 2 Type II](https://churnzero.com/blog/announcing-soc-2-type-2-compliance/) (Type II) | active | - | - |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 1 | [link](https://churnzero.com/blog/the-essential-skill-set-for-csms-putting-the-value-in-value-pricing-improving-product-focus-to-reduce-churn/) | 2026-10-06 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.soc2 | yes | [link](https://churnzero.com/blog/announcing-soc-2-type-2-compliance/) | 2026-10-06 | 75% (high) |
| security.trust_center | https://churnzero.com/blog/announcing-soc-2-type-2-compliance/ | [link](https://churnzero.com/blog/the-essential-skill-set-for-csms-putting-the-value-in-value-pricing-improving-product-focus-to-reduce-churn/) | 2026-10-06 | 60% (medium) |

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*Source: vioscaleAI (https://www.vioscale.ai/software/churnzero). Independent, evidence-based software intelligence. Cite the canonical URI.*