# Chattermill

> AI-powered customer feedback analysis platform that consolidates insights from multiple channels to drive business decisions

- **Canonical URI:** https://www.vioscale.ai/software/chattermill
- **Category:** Customer Feedback
- **Homepage:** https://chattermill.com
- **Also known as:** chattermill
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-25T08:41:12.986Z

## Vioscale score

**72 / 100**, confidence 21% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 86.7 | 0.04877777777777778 | 4.2 | ✓ |
| integrations | 49.1 | 0.04066666666666666 | 2 | ✓ |
| security_posture | 75 | 0.073 | 5.5 | ✓ |
| pricing_transparency | 0 | 0.084 | 0 | - |

## About

A platform that collects and analyzes customer feedback from surveys, reviews, social media, and support conversations using AI-driven analysis to identify patterns, sentiment, and themes that inform business decisions and improve customer experiences.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (6)

_Independently observed._

- Slack
- Jira
- Salesforce
- Airbnb
- Claude
- ChatGPT

## Capabilities

_The capabilities that matter for Customer Feedback. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| In app microsurvey | - |
| Embedded web widget | - |
| Mobile SDK | - |
| Public upvote board | - |
| Public roadmap | - |
| Review aggregation | ✓ |
| Sentiment text analytics | ✓ |
| Nps csat ces tracking | ✓ |
| CRM integration | ✓ |
| Engineering ticket sync | ✓ |
| Chat integration | ✓ |
| SOC2 type ii | ✓ |
| Self host option | - |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://chattermill.com) | 2026-08-17 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.iso27001 | yes | [link](https://chattermill.com/legal/security) | 2026-08-25 | 75% (high) |
| security.soc2 | yes | [link](https://chattermill.com/legal/security) | 2026-08-25 | 75% (high) |
| security.disclosure_policy | yes | [link](https://chattermill.com) | 2026-08-25 | 60% (medium) |
| security.gdpr | yes | [link](https://chattermill.com/legal/security) | 2026-08-25 | 75% (high) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 50 | [link](https://chattermill.com) | 2026-08-25 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://chattermill.com) | 2026-08-25 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/chattermill). Independent, evidence-based software intelligence. Cite the canonical URI.*