# Calabrio

> AI-powered workforce scheduling and performance management software for contact centers that automates administrative workflows and provides agents with self-se

- **Canonical URI:** https://www.vioscale.ai/software/calabrio
- **Category:** Workforce Management
- **Homepage:** https://www.calabrio.com
- **Also known as:** calabrio
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-17T09:12:06.066Z

## Vioscale score

**20.1 / 100**, confidence 3% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 20.1 | 0.04066666666666666 | 0.8 | ✓ |
| security_posture | 5 | 0.073 | 0 | - |
| pricing_transparency | 0 | 0.084 | 0 | - |

## About

Platform that helps contact centers manage workforce planning, scheduling, quality assurance, and performance tracking. Automates administrative tasks to free up managers for coaching and strategic work while providing agents with real-time visibility into performance metrics.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS, Self-hosted

## Integrations (4)

_Independently observed._

- contact center systems
- CRM platforms
- workforce engagement systems
- enterprise systems

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://www.calabrio.com) | 2026-08-16 | 70% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 4 | [link](https://www.calabrio.com) | 2026-08-17 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":["GB","US"],"notAvailableCountries":[]}` | [link](https://www.calabrio.com) | 2026-08-17 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.calabrio.com/quality-and-compliance/) | 2026-08-17 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/calabrio). Independent, evidence-based software intelligence. Cite the canonical URI.*