# Amazon Kendra

> Machine learning-powered search for finding information across enterprise content repositories

- **Canonical URI:** https://www.vioscale.ai/software/amazon-kendra
- **Category:** AI Enterprise Search
- **Homepage:** https://aws.amazon.com/kendra/
- **Also known as:** amazon-kendra
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-21T11:13:31.566Z

## Vioscale score

**46.2 / 100**, confidence 55% (medium). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.052 | 4.2 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 81.2 | 0.04877777777777778 | 4 | ✓ |
| integrations | 33.8 | 0.04066666666666666 | 1.4 | ✓ |
| security_posture | 30 | 0.073 | 2.2 | ✓ |
| pricing_transparency | 25 | 0.084 | 2.1 | ✓ |

## Pricing

_As of 2026-08-21, [verify at source](https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2). Independently observed._

Usage-based · Free tier

## About

An AWS-managed service that uses ML and natural language processing to deliver accurate search results and instant answers across structured and unstructured enterprise data. Integrates with generative AI and LLMs for retrieval-augmented generation (RAG) applications.

_Independently observed._

## Platform & deployment

- **Platforms:** CLI, Web
- **Deployment:** Cloud / SaaS

## Integrations (14)

_Independently observed._

- Amazon S3
- Amazon RDS
- Amazon FSx
- Amazon Aurora
- Box
- Confluence Cloud
- Atlassian Confluence Server
- Adobe Experience Manager (AEM)
- Alfresco On-Prem
- Alfresco One
- Microsoft SharePoint
- Salesforce
- ServiceNow
- Google Drive

## Capabilities

_The capabilities that matter for AI Enterprise Search. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | Managed cloud saas |
| Source system RBAC permissions mirroring | ✓ |
| Generative AI answer synthesis rag | ✓ |
| Hybrid dense and sparse lexical reranking | ✗ |
| Pre built native crawlers for 100 plus saas apps | ✓ |
| Multi lingual semantic understanding | ✗ |
| Personalization based on user department context | ✓ |
| Optical character recognition OCR for pdfs | ✗ |
| Admin dashboard for search analytics and gaps | ✓ |
| Bring your own LLM byo model support | ✓ |
| SOC2 type ii | - |
| HIPAA compliance for medical records | - |
| Pricing model | - |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2) | 2026-08-21 | 60% (medium) |
| pricing.model | freemium | [link](https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2) | 2026-08-21 | 60% (medium) |
| pricing.price_level | low | [link](https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2) | 2026-08-21 | 60% (medium) |
| pricing.transparent | no | [link](https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2) | 2026-08-21 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 14 | [link](https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2) | 2026-08-21 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2) | 2026-08-21 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.fedramp | yes | [link](https://aws.amazon.com/security/?nc2=h_dsc_aa_sec) | 2026-08-21 | 75% (high) |
| security.gdpr | yes | [link](https://aws.amazon.com/security/?nc2=h_dsc_aa_sec) | 2026-08-21 | 75% (high) |
| security.hipaa | yes | [link](https://aws.amazon.com/security/?nc2=h_dsc_aa_sec) | 2026-08-21 | 75% (high) |
| security.pci | yes | [link](https://aws.amazon.com/security/?nc2=h_dsc_aa_sec) | 2026-08-21 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/amazon-kendra). Independent, evidence-based software intelligence. Cite the canonical URI.*