# Whereby vs Zoom

**Leader by Vioscale score:** Whereby

| Attribute | Whereby | Zoom |
|---|---|---|
| **Vioscale score** | 85.5 (72% (medium)) | 60.5 (54% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Whereby provides secure video calling with built-in compliance (HIPAA, GDPR, ISO 27001) for telehealth, education, and general business use. Available as a managed service for individuals/teams or as an embedded API for product builders. | Cloud-based suite that integrates video conferencing, instant messaging, phone services, email, and collaboration tools into one platform. Supports meetings up to 500+ participants with recording, transcription, and AI-assisted features. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"messaging":true,"api_access":true,"whiteboard":true,"e2e_encryption":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":false,"max_participants":"200","compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording"}` | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"whiteboard":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"max_participants":"300-500+","compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording_ai_notes"}` |
| integrations.count | 7 | 3 |
| integrations.list | `[{"name":"Google Calendar"},{"name":"Microsoft Outlook"},{"name":"Google Docs"},{"name":"Trello"},{"name":"YouTube"},{"name":"Slack"},{"name":"Chrome"}]` | `[{"name":"Skype for Business (Lync)"},{"name":"Learning Tools Interoperability (LTI)"},{"name":"Third-party applications via App Marketplace"}]` |
| market.availability | `{"hqCountry":"NO","primaryMarkets":["EU","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Explore","summary":"Free tier with 2,000 participant minutes/mo and limited features","features":["Up to 2,000 participant minutes/mo","Video calls","Chat","Screensharing","Waiting rooms","Background effects","Breakout groups","Insights suite (analytics)","Limited white labelling","Developer community","99.9% availability"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Test the API for free with limited features","contactSales":false,"includedLimits":{"active_videos":"24","max_participants":"200","participant_minutes":"2,000/mo"}},{"free":false,"name":"Build","summary":"$9.99/mo base + usage metering for participants, recording, and transcription","features":["2,000 included participant minutes/mo","Additional participant minutes at $0.004/min","Cloud recording at $0.01/min","Session transcriptions from $0.0065/unmuted min","Live captions from $0.0065/unmuted min","Recording transcriptions at $0.024/min","Live streaming at $0.01/min","30 GB days included monthly storage","Additional storage at $0.0015/GB day","Custom branding","File sharing","Chat","Screensharing","Waiting rooms","Background effects","Breakout groups","Insights suite (analytics)","Remove Whereby branding","Email support (response in 3 business days)","Developer community","99.9% availability"],"commitment":"monthly","components":[{"kind":"fixed","amount":9.99,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"participant minute"},"kind":"metered","amount":0.004,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.01,"currency":"USD"},{"per":{"qty":1,"unit":"unmuted participant minute"},"kind":"metered","amount":0.0065,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.024,"currency":"USD"},{"per":{"qty":1,"unit":"GB day"},"kind":"metered","amount":0.0015,"currency":"USD"}],"description":"Self-service plan for SMBs and proof-of-concepts with usage-based metering","contactSales":false,"includedLimits":{"storage":"30 GB days/mo","active_videos":"24","max_participants":"200","participant_minutes":"2,000/mo"}},{"free":false,"name":"Enterprise","summary":"Custom pricing with volume discounts and dedicated support","features":["Custom participant minute allowances","Volume discounts","Early access to new features","Implementation support","Technical Success Manager","HIPAA compliance included","Slack channel support (response in 1 business day)","All Build plan features","99.9% availability"],"description":"Custom pricing and support for large-scale deployments","contactSales":true}],"addOns":[{"name":"HIPAA Compliance","components":[{"kind":"fixed","amount":16.99,"period":"month","currency":"USD"}]}],"summary":"From $9.99/mo for Build plan with 2,000 included participant minutes. Free tier available. Usage-based metering for recording, transcription, and overage minutes.","currency":"USD","freeTier":true,"sourceUrl":"https://whereby.com/information/embedded/pricing","retrievedAt":"2026-08-13T22:39:07.935Z","startingPrice":{"amount":0.0015,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"School and Campus","features":["Meetings up to 300 participants for 30 hours","Team Chat with direct, channel, and group messaging","Unlimited whiteboards","Screen sharing with co-annotation","Breakout rooms and polling","Automated captions and recording transcripts","Personal Meeting ID and waiting room","Virtual backgrounds and filters","Zoom Mail and Calendar","Tasks and file attachments","Streaming and reporting","Admin portal and user management","SSO and custom mail domain","REST API access"],"description":"Basic tier for schools with core meeting and chat features","contactSales":false,"includedLimits":{"participants":"300","meeting_duration_hours":"30","cloud_storage_gb_per_user":"5"}},{"free":false,"name":"School and Campus Plus","features":["All School and Campus features plus:","Zoom Phone with unlimited internal calling","Metered outbound calling within US & Canada","10GB cloud storage per user","LTI integration","Custom branding","Managed domains","Multi-region storage and media control","Device management","Language interpretations"],"description":"Mid-tier with phone service and administrative features","contactSales":false,"includedLimits":{"participants":"300","cloud_storage_gb_per_user":"10"}},{"free":false,"name":"Enterprise","features":["Meetings up to 500+ participants","Webinars up to 500 attendees","Unlimited cloud storage","Zoom Phone with unlimited calling","Conference Room Connector","Information barriers and compliance policies","Archival and data loss prevention APIs","Advanced reporting and user management"],"description":"Full-featured tier for large organizations with advanced controls","contactSales":true,"includedLimits":{"participants":"500+","webinar_attendees":"500","cloud_storage_gb_per_user":"None"}}],"freeTier":true,"sourceUrl":"https://zoom.us/pricing/education","retrievedAt":"2026-08-14T15:24:25.644Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | commercial |
| pricing.price_level | low | low |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.9 | 99.99 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | - |

## Capabilities (Collaboration Software)

| Capability | Whereby | Zoom |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | ✓ | ✓ |
| Video meetings | ✓ | ✓ |
| Whiteboard | ✓ | ✓ |
| **Meetings** |  |  |
| Screen sharing | ✓ | ✓ |
| Recording / transcription | Recording | Recording + AI notes |
| **Security** |  |  |
| End-to-end encryption | ✓ | - |
| SSO / SCIM | - | ✓ |
| **Access** |  |  |
| Guest / external access | ✓ | ✓ |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Scale** |  |  |
| Max participants | 200 | 300-500+ |
| **Ecosystem** |  |  |
| App marketplace | ✗ | ✓ |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✓ | ✓ |

*Source: Vioscale. Generated 2026-09-01T16:29:01.480Z. "-" = undocumented, not absent.*