# UVdesk vs Zammad

**Leader by Vioscale score:** UVdesk

| Attribute | UVdesk | Zammad |
|---|---|---|
| **Vioscale score** | 80 (43% (low)) | 57.5 (43% (low)) |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | UVdesk is a helpdesk solution available as both open source for self-hosting and cloud-based SaaS. It specializes in customer support for ecommerce with features for multichannel integration, ticket management, and workflow automation. | Zammad consolidates customer interactions from email, social media, chat, and phone into a single helpdesk platform available as both cloud and self-hosted deployments. It provides features including ticket management, team collaboration, SLAs, and integrations with business tools. |
| integrations.count | 10 | 19 |
| integrations.list | `[{"name":"Etsy"},{"name":"Shopify"},{"name":"CS-Cart"},{"name":"Magento"},{"name":"Opencart"},{"name":"Facebook"},{"name":"Twitter"},{"name":"LinkedIn"},{"name":"Google"},{"name":"PayPal"}]` | `[{"name":"GitLab"},{"name":"GitHub"},{"name":"Placetel"},{"name":"Sipgate"},{"name":"Nagios"},{"name":"Checkmk"},{"name":"Monit"},{"name":"i-doit"},{"name":"LDAP"},{"name":"SAML"},{"name":"OpenID Connect"},{"name":"Shibboleth"},{"name":"S/MIME"},{"name":"iCal"},{"name":"WhatsApp Business"},{"name":"Telegram"},{"name":"Facebook"},{"name":"Elasticsearch"},{"name":"Grafana"}]` |
| market.availability | `{"hqCountry":"IN","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"DE","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever","features":["Unlimited agents","Security","Company settings","Workflow","Theme customization"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Unlimited agents, manage open source at your own server","contactSales":false,"includedLimits":{"agents":"unlimited"}},{"free":false,"name":"Basic","summary":"$8/agent/month when billed annually or $11/agent/month month-to-month (minimum 2 agents)","features":["Basic features","eCommerce multi-channel integration","Agent performance examination","Form builder app"],"minSeats":2,"components":[{"kind":"per_unit","unit":"agent","amount":8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"agent","amount":11,"period":"month","currency":"USD"}],"description":"Medium scale with customizable features and 30-day free trial","contactSales":false},{"free":false,"name":"Pro","summary":"$15/agent/month when billed annually or $18/agent/month month-to-month","features":["Pro features","eCommerce multi-channel support"],"components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"agent","amount":18,"period":"month","currency":"USD"}],"description":"Large scale with fully customizable features","contactSales":false}],"summary":"Free tier with unlimited agents. Paid plans start at $8/agent/month (annual) or $11/agent/month (monthly). 30-day free trial for paid plans.","currency":"USD","freeTier":true,"sourceUrl":"https://www.uvdesk.com/en/pricing/","retrievedAt":"2026-08-25T12:13:46.004Z","freeTrialDays":30,"startingPrice":{"unit":"agent","amount":8,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter (Hosted, Annual)","summary":"€7/agent/month, up to 35 agents","features":["Email support (8×5 CET)","Mentions/Watch"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":7,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Starter (Hosted, Monthly)","summary":"€9/agent/month, up to 35 agents","features":["Email support (8×5 CET)","Mentions/Watch"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":9,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Professional (Hosted, Annual)","summary":"€16/agent/month, unlimited agents","features":["Unlimited agents","Phone support (8×5 CET)","Email support (8×5 CET)","Mentions/Watch","SLAs (Business hours)","Custom branding","GitLab integration","GitHub integration","Individual roles","Advanced reporting (Elasticsearch/Grafana)"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":16,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Professional (Hosted, Monthly)","summary":"€18/agent/month, unlimited agents","features":["Unlimited agents","Phone support (8×5 CET)","Email support (8×5 CET)","Mentions/Watch","SLAs (Business hours)","Custom branding","GitLab integration","GitHub integration","Individual roles","Advanced reporting (Elasticsearch/Grafana)"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":18,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Enterprise (Hosted)","summary":"€2,999/year","features":["Initial assessment","Security advisories"],"commitment":"annual","components":[{"kind":"fixed","amount":2999,"period":"year","currency":"EUR"}],"contactSales":true},{"free":false,"name":"Starter (Self-hosted)","summary":"€25/month, up to 35 agents","features":["Email support (8×5 CET)","Mentions/Watch"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Enterprise (Self-hosted)","summary":"€5,999/year","commitment":"annual","components":[{"kind":"fixed","amount":5999,"period":"year","currency":"EUR"}],"contactSales":true},{"free":false,"name":"Corporation (Self-hosted)","summary":"€9,999/year","commitment":"annual","components":[{"kind":"fixed","amount":9999,"period":"year","currency":"EUR"}],"contactSales":true}],"summary":"From €7/agent/month (hosted annual) or €25/month (self-hosted). Free trial available.","currency":"EUR","freeTier":true,"sourceUrl":"https://zammad.com/en/pricing/table","retrievedAt":"2026-08-19T13:12:50.726Z","startingPrice":{"amount":25,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | mid |
| pricing.starting_price | `{"amount":8,"currency":"USD"}` | `{"amount":25,"currency":"EUR"}` |
| pricing.transparent | yes | yes |
| security.gdpr | yes | - |
| security.iso27001 | yes | yes |
| security.pci | yes | - |
| security.soc2 | yes | - |

*Source: Vioscale. Generated 2026-09-01T17:20:59.477Z. "-" = undocumented, not absent.*