# Usersnap vs UserVoice

**Leader by Vioscale score:** Usersnap

| Attribute | Usersnap | UserVoice |
|---|---|---|
| **Vioscale score** | 50.6 (61% (medium)) | 22 (30% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based platform for collecting visual feedback and bug reports from users, with integrated workflows for managing insights. It connects with popular project management tools and uses AI to help teams identify patterns and prioritize improvements. | UserVoice centralizes customer feedback from multiple channels and automatically enriches it with business data. It helps product, sales, marketing, and support teams access unified customer intelligence tied to revenue impact, enabling data-driven decision-making without manual synthesis. |
| integrations.count | 55 | 7 |
| integrations.list | `[{"name":"Slack"},{"name":"Jira"},{"name":"Azure DevOps"},{"name":"Linear"},{"name":"Zendesk"},{"name":"Basecamp"},{"name":"Trello"},{"name":"Microsoft Teams"},{"name":"Gong"},{"name":"Zoom"},{"name":"ServiceNow"},{"name":"PowerBI"}]` | `[{"name":"Salesforce"},{"name":"Gong"},{"name":"Zendesk"},{"name":"Gainsight"},{"name":"Jira"},{"name":"Azure DevOps"},{"name":"Slack"}]` |
| market.availability | `{"hqCountry":"AT","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free with 20 feedback items","features":["20 feedback items","5 team members","Feedback menu and support options","Automatic context capture","50+ integrations","AI-powered summarization and labeling"],"minSeats":5,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"EUR"}],"contactSales":false,"includedLimits":{"feedback_items":"20"}}],"summary":"Free tier with 20 feedback items. Premium and Enterprise plans available; specific pricing not publicly listed.","currency":"EUR","freeTier":true,"sourceUrl":"https://wf.usersnap.com/pricing","retrievedAt":"2026-08-18T21:37:22.817Z","billingPeriods":["month","year"]}` | `{"type":"subscription","summary":"Pricing scales with feedback volume and integrations. 30-day free trial available.","freeTier":false,"sourceUrl":"https://uservoice.com/pricing","retrievedAt":"2026-08-18T21:38:46.506Z","freeTrialDays":30}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | unknown |
| pricing.transparent | no | no |
| reliability.sla_pct | 99.5 | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Customer Feedback)

| Capability | Usersnap | UserVoice |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | - | - |
| Review aggregation | - | - |
| Sentiment text analytics | - | - |
| Nps csat ces tracking | - | - |
| CRM integration | - | - |
| Engineering ticket sync | - | - |
| Chat integration | - | - |
| SOC2 type ii | - | - |
| Self host option | - | - |

*Source: Vioscale. Generated 2026-09-01T15:12:17.620Z. "-" = undocumented, not absent.*