# Tidio vs Zoho Desk

| Attribute | Tidio | Zoho Desk |
|---|---|---|
| **Vioscale score** | 53.1 (75% (high)) | 48.7 (73% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Unified customer service platform helping businesses manage support across email, live chat, and social channels. Combines human agents, automated workflows, and conversational AI to reduce support workload and improve response times while maintaining customer trust. | AI customer service software that unifies customers, channels, and context to deliver exceptional customer service. Combines AI automation with human judgment for support team workflows. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"pricing_model":"flat_monthly","knowledge_base":true,"deployment_model":"native_helpdesk_platform_feature","automation_macros":true,"reporting_dashboards":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"live_agent_handoff_with_full_conversation_context":true,"api_action_execution_for_refunds_and_order_updates":true,"brand_tone_guardrails_and_anti_hallucination_rules":true,"multi_language_auto_translation_without_new_models":true}` | `{"hosting":"cloud","ai_agent":true,"free_tier":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 14 | 8 |
| integrations.list | `[{"name":"Instagram"},{"name":"Messenger"},{"name":"Shopify"},{"name":"WhatsApp"},{"name":"WordPress"},{"name":"Zapier"},{"name":"Zendesk"},{"name":"ActiveCampaign"},{"name":"Adobe Commerce"},{"name":"Agile CRM"},{"name":"BigCommerce"},{"name":"Brevo"},{"name":"WooCommerce"},{"name":"Salesforce"},{"name":"OpenAPI"}]` | `[{"name":"Google"},{"name":"YouTube"},{"name":"Zoho CRM"},{"name":"Zoho Creator"},{"name":"Zoho Books"},{"name":"Zoho RPA"},{"name":"Zoho Catalyst"},{"name":"Zoho Cliq"}]` |
| market.availability | `{"hqCountry":"PL","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","description":"Free forever plan with core features","contactSales":false,"includedLimits":{"agents":"up to 10","flows_visitors":"100/month","lyro_conversations":"50"}},{"free":false,"name":"Plus","description":"Higher conversation and visitor quotas","contactSales":false},{"free":false,"name":"Premium","components":[{"kind":"fixed","amount":300,"period":"month","currency":"USD"}],"description":"Advanced features, priority support, and team management","contactSales":false}],"summary":"Free forever plan available. Paid plans from $300/month. 7-day free trial with no credit card required.","currency":"USD","freeTier":true,"sourceUrl":"https://www.tidio.com/pricing/","retrievedAt":"2026-08-21T13:43:27.104Z","freeTrialDays":7,"startingPrice":{"amount":300,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"freeTier":true,"sourceUrl":"https://www.zoho.com/desk/","retrievedAt":"2026-08-13T17:04:28.435Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | high | low |
| pricing.starting_price | `{"amount":300,"currency":"USD"}` | - |
| pricing.transparent | no | no |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | - |
| security.iso27001 | - | yes |
| security.pci | yes | - |
| security.soc2 | yes | - |

## Capabilities (Customer Support)

| Capability | Tidio | Zoho Desk |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | - |
| Shared inbox | ✓ | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | - | - |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | - |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✓ | ✓ |

*Source: Vioscale. Generated 2026-09-01T17:38:42.500Z. "-" = undocumented, not absent.*