# Tidio vs Zendesk

**Leader by Vioscale score:** Zendesk

| Attribute | Tidio | Zendesk |
|---|---|---|
| **Vioscale score** | 53.1 (75% (high)) | 67.6 (73% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Unified customer service platform helping businesses manage support across email, live chat, and social channels. Combines human agents, automated workflows, and conversational AI to reduce support workload and improve response times while maintaining customer trust. | A cloud platform that deploys AI agents to handle customer and employee service requests. Agents improve with each interaction, manage high volumes autonomously, and operate across voice and digital channels without requiring technical configuration. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"pricing_model":"flat_monthly","knowledge_base":true,"deployment_model":"native_helpdesk_platform_feature","automation_macros":true,"reporting_dashboards":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"live_agent_handoff_with_full_conversation_context":true,"api_action_execution_for_refunds_and_order_updates":true,"brand_tone_guardrails_and_anti_hallucination_rules":true,"multi_language_auto_translation_without_new_models":true}` | `{"hosting":"cloud","ai_agent":true,"free_tier":true,"ticketing":true,"omnichannel":true,"knowledge_base":true,"voice_telephony":true,"deployment_model":"cloud_managed_saas","automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 14 | 1,800 |
| integrations.list | `[{"name":"Instagram"},{"name":"Messenger"},{"name":"Shopify"},{"name":"WhatsApp"},{"name":"WordPress"},{"name":"Zapier"},{"name":"Zendesk"},{"name":"ActiveCampaign"},{"name":"Adobe Commerce"},{"name":"Agile CRM"},{"name":"BigCommerce"},{"name":"Brevo"},{"name":"WooCommerce"},{"name":"Salesforce"},{"name":"OpenAPI"}]` | - |
| market.availability | `{"hqCountry":"PL","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","description":"Free forever plan with core features","contactSales":false,"includedLimits":{"agents":"up to 10","flows_visitors":"100/month","lyro_conversations":"50"}},{"free":false,"name":"Plus","description":"Higher conversation and visitor quotas","contactSales":false},{"free":false,"name":"Premium","components":[{"kind":"fixed","amount":300,"period":"month","currency":"USD"}],"description":"Advanced features, priority support, and team management","contactSales":false}],"summary":"Free forever plan available. Paid plans from $300/month. 7-day free trial with no credit card required.","currency":"USD","freeTier":true,"sourceUrl":"https://www.tidio.com/pricing/","retrievedAt":"2026-08-21T13:43:27.104Z","freeTrialDays":7,"startingPrice":{"amount":300,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"freeTier":true,"sourceUrl":"https://www.zendesk.com","retrievedAt":"2026-08-13T16:47:54.531Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | high | low |
| pricing.starting_price | `{"amount":300,"currency":"USD"}` | - |
| pricing.transparent | no | no |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.fedramp | - | yes |
| security.gdpr | yes | - |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.pci | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Support)

| Capability | Tidio | Zendesk |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | - |
| Shared inbox | ✓ | - |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | - | ✓ |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | - |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | - |
| **Extensibility** |  |  |
| Public API | ✓ | - |
| **Pricing** |  |  |
| Free tier | ✓ | ✓ |

*Source: Vioscale. Generated 2026-09-01T16:51:42.412Z. "-" = undocumented, not absent.*