# Survicate vs Zonka Feedback

| Attribute | Survicate | Zonka Feedback |
|---|---|---|
| **Vioscale score** | 49 (61% (medium)) | 49.9 (56% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A feedback management platform that aggregates customer input from surveys, app reviews, support tickets, and recordings. It automatically categorizes feedback using AI, identifies key themes and trends, and enables teams to build custom dashboards and automate workflows based on insights. | Multi-channel feedback collection and customer experience management platform that gathers feedback through surveys, tickets, chats, and reviews, then uses AI to analyze patterns, identify recurring issues, and automatically trigger workflows to drive customer satisfaction improvements. |
| features.capabilities | - | `{"pricing_model":"flat_subscription","salesforce_hubspot_crm_sync":true,"zendesk_intercom_helpdesk_sync":true,"sms_text_message_survey_delivery":true,"detractor_alert_routing_workflows":true,"in_app_javascript_survey_triggering":true,"email_signature_and_direct_send_embeds":true,"automated_net_promoter_score_calculation":true,"csat_and_ces_customer_effort_score_support":true}` |
| integrations.count | 40 | 8 |
| integrations.list | `[{"name":"ActiveCampaign"},{"name":"Google Analytics"},{"name":"Google Tag Manager"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"Slack"},{"name":"Zapier"}]` | `[{"name":"Zendesk"},{"name":"Freshdesk"},{"name":"Intercom"},{"name":"Salesforce"},{"name":"Google Reviews"},{"name":"App Store"},{"name":"Play Store"},{"name":"Front"}]` |
| market.availability | `{"hqCountry":"PL","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","summary":"Freemium model with 10-day free trial; plan details not publicly available","currency":"USD","freeTier":true,"sourceUrl":"https://survicate.com/blog/pricing-research/","retrievedAt":"2026-08-19T16:05:37.744Z","freeTrialDays":10,"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starting Plan","summary":"$49/user/mo","commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":49,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"From $49/user/mo. 14-day free trial, no credit card required.","currency":"USD","freeTier":true,"sourceUrl":"https://www.zonkafeedback.com/blog/zonka-feedback-recognized-as-the-best-survey-software-in-capterras-pricing-value-report","retrievedAt":"2026-08-25T12:12:28.226Z","freeTrialDays":14,"startingPrice":{"unit":"user","amount":49,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | mid |
| pricing.starting_price | - | `{"amount":49,"currency":"USD"}` |
| pricing.transparent | no | no |
| reliability.status_page | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | yes |
| security.pci | yes | - |

## Capabilities (NPS Tools)

| Capability | Survicate | Zonka Feedback |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | ✓ |
| Csat and ces customer effort score support | - | ✓ |
| In app javascript survey triggering | - | ✓ |
| Email signature and direct send embeds | - | ✓ |
| SMS text message survey delivery | - | ✓ |
| Automated recurring cadence throttling | - | - |
| Detractor alert routing workflows | - | ✓ |
| Salesforce hubspot CRM sync | - | ✓ |
| Zendesk intercom helpdesk sync | - | ✓ |
| Slack ms teams alert sync | - | - |
| SOC2 type ii | - | - |
| Pricing model | - | Flat subscription |

*Source: Vioscale. Generated 2026-09-01T14:52:49.623Z. "-" = undocumented, not absent.*