# SurveySparrow vs Zoho Survey

**Leader by Vioscale score:** SurveySparrow

| Attribute | SurveySparrow | Zoho Survey |
|---|---|---|
| **Vioscale score** | 76.6 (42% (low)) | 66.9 (43% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based survey and feedback platform that helps businesses gather customer, employee, and product feedback across multiple channels. Automatically analyzes responses using AI to identify patterns, sentiment, and key themes without manual spreadsheet work. | A survey and feedback collection platform that helps organizations gather insights from customers and employees through customizable surveys and polls. It provides real-time analytics and sentiment analysis to support better decision-making. |
| integrations.count | 12 | 3 |
| integrations.list | `[{"name":"Slack"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"PowerBI"},{"name":"Google Sheets"},{"name":"Mailchimp"},{"name":"Microsoft 365"},{"name":"WhatsApp"},{"name":"Instagram"},{"name":"Facebook"},{"name":"SMS"},{"name":"Zapier"}]` | `[{"name":"Zoho CRM"},{"name":"Zoho Desk"},{"name":"Zoho Analytics"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"3 surveys, 10 questions each, 50 responses/month","features":["Basic survey creation","Limited question types"],"description":"Forever free after trial period","contactSales":false,"includedLimits":{"surveys":"3","responses_per_month":"50","questions_per_survey":"10"}},{"free":false,"name":"Basic","features":["2,500 responses","Display and Skip Logic","Notify Respondents via Email","Slack, 5+ integrations","24x5 Email Support"],"description":"For students, freelancers, and personal projects","contactSales":false,"includedLimits":{"responses":"2,500"}},{"free":false,"name":"Starter","features":["Everything in Basic","15,000 responses","Embed Survey in Email","Survey Translation","Redirect post Survey Completion","HubSpot, 10+ integrations"],"description":"For solo creators, blogs, and early-stage founders","contactSales":false,"includedLimits":{"responses":"15,000"}},{"free":false,"name":"Business","features":["Everything in Starter","36,000 responses","Custom Branding","Advanced Question Types","Workflows and Webhooks","Track Respondents Location","Zendesk, 12+ integrations","24x5 Chat Support"],"description":"Most Popular — For teams that need collaboration, custom branding, and automation","contactSales":false,"includedLimits":{"responses":"36,000"}},{"free":false,"name":"Enterprise","features":["Everything in Business","Customize Surveys with CSS","Auto Translate to 130+ Languages","Custom Dashboard Widgets","Key Driver Analysis (CogniVue)","HIPAA Compliance Available","PowerBI, 25+ integrations","Dedicated CSM"],"description":"For large enterprises with complex needs and advanced insights","contactSales":true}],"addOns":[{"name":"Additional Users","components":[{"kind":"per_unit","unit":"user","amount":49,"period":"month","currency":"USD"}]},{"name":"Additional Responses"},{"name":"Additional API Calls"}],"summary":"Free plan available. Paid plans start at Basic tier with yearly billing discount up to 40%. Exact pricing not displayed on page. Add-ons available for users, responses, and API calls.","currency":"USD","freeTier":true,"sourceUrl":"https://surveysparrow.com/pricing/","retrievedAt":"2026-08-19T21:57:38.979Z","freeTrialDays":14,"billingPeriods":["month","quarter","year"]}` | `{"type":"hybrid","summary":"Free tier available; flexible paid plans for all business sizes; 7-day free enterprise trial","currency":"USD","freeTier":true,"sourceUrl":"https://www.zoho.com/survey/","retrievedAt":"2026-08-19T21:59:36.388Z","freeTrialDays":7}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | yes |
| security.pci | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Survey Tools)

| Capability | SurveySparrow | Zoho Survey |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Advanced skip logic branching | - | - |
| Matrix likert scale question types | - | - |
| Anonymous response data masking | - | - |
| Cross tabulation statistical reporting | - | - |
| Offline kiosk data collection apps | - | - |
| AI sentiment analysis of open text | - | - |
| Salesforce hubspot CRM sync | - | - |
| Tableau powerbi analytics sync | - | - |
| Mailchimp activecampaign distribution sync | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T16:52:24.693Z. "-" = undocumented, not absent.*