# SugarCRM vs Vtiger

**Leader by Vioscale score:** Vtiger

| Attribute | SugarCRM | Vtiger |
|---|---|---|
| **Vioscale score** | 60.1 (72% (medium)) | 70.6 (36% (low)) |
| content.faq | - | `[{"answer":"Vtiger is a cloud-based CRM platform designed to help businesses manage customer relationships and streamline operations across sales, support, and marketing teams. It provides tools for contact management, lead tracking, sales pipeline management, and customer support through a unified interface.","source":"https://www.vtiger.com","question":"What is Vtiger CRM?","confidence":0.95},{"answer":"Vtiger operates on a per-user subscription model with multiple plan tiers available. You can choose between monthly or annual billing periods, and the platform is positioned at a low price point relative to other CRM solutions.","source":"https://www.vtiger.com","question":"What pricing model does Vtiger use?","confidence":0.9},{"answer":"Vtiger does not offer a free tier, but it does provide a 15-day free trial so you can test the platform before committing to a subscription.","source":"https://www.vtiger.com","question":"Does Vtiger offer a free trial or free tier?","confidence":0.95},{"answer":"Vtiger is a cloud-based SaaS platform accessed through web browsers. All data and functionality are hosted in the cloud; there is no on-premise deployment option.","source":"https://www.vtiger.com","question":"What platforms and deployment options does Vtiger support?","confidence":0.95},{"answer":"Vtiger integrates with six common business tools: email services, Google Workspace, Microsoft Teams, phone systems, SMS, and video conferencing platforms. These connections allow you to link Vtiger with tools your team already uses.","source":"https://www.vtiger.com","question":"What integrations does Vtiger offer?","confidence":0.9},{"answer":"Vtiger includes contact and account management, sales pipeline tracking, email integration, marketing automation, workflow automation, sales forecasting, and reporting dashboards. The platform also incorporates AI-powered capabilities to support team workflows.","source":"https://www.vtiger.com","question":"What are the core features included in Vtiger?","confidence":0.9},{"answer":"Yes, Vtiger includes a mobile application alongside its web platform, allowing your team to access customer information and perform CRM activities from mobile devices.","source":"https://www.vtiger.com","question":"Does Vtiger offer mobile access?","confidence":0.85},{"answer":"Vtiger is intended for growing businesses that need integrated CRM tools across sales, customer support, and marketing functions. It provides a consolidated platform for organizations managing these three areas.","source":"https://www.vtiger.com","question":"Who is Vtiger designed for?","confidence":0.85}]` |
| deployment.options | `{"cloud":true,"on_prem":true}` | `{"cloud":true}` |
| description.long | A sales platform enhanced with machine learning to help teams manage customer data, streamline selling processes, and identify growth opportunities. It provides guidance on next steps and flags at-risk deals to help sales representatives succeed. | An integrated customer relationship management system that combines sales, marketing, and support functions with AI-driven automation and analytics capabilities. |
| features.capabilities | `{"forecasting":true,"lead_scoring":true,"custom_fields":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"reporting_dashboards":true}` | `{"mobile_app":true,"forecasting":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true}` |
| integrations.count | 180 | 6 |
| integrations.list | `[{"name":"Dropbox"},{"name":"DocuSign"},{"name":"Microsoft Office"},{"name":"SharePoint"},{"name":"ZoomInfo"},{"name":"Epicor"},{"name":"NetSuite"},{"name":"Sage"},{"name":"SYSPRO"},{"name":"LinkedIn Sales Navigator"}]` | `[{"name":"Email"},{"name":"Phone"},{"name":"SMS"},{"name":"Video Conferencing"},{"name":"Google"},{"name":"Microsoft Teams"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"ios":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Standard","summary":"$59/user/month billed annually, 15 user minimum","features":["Accounts & contact management","Lead & opportunity management","Quote management","Activity management","Pipeline management","Business process management","Reporting & analytics","Mobility","Mail & calendar integration","Basic support"],"minSeats":15,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":59,"period":"month","currency":"USD"}],"description":"Foundational CRM with guided sales processes and opportunity tracking","contactSales":false},{"free":false,"name":"Advanced","summary":"$85/user/month billed annually, 15 user minimum","features":["All Standard features","Case management","Bug tracking","Sugar Intelligence","sales-i","Smart Guides","Standard support"],"minSeats":15,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":85,"period":"month","currency":"USD"}],"description":"Standard plus case management, AI insights, and workflow customization","contactSales":false},{"free":false,"name":"Premier","summary":"$135/user/month billed annually, 15 user minimum","features":["All Advanced features","Geo mapping","Discover","2x file managed storage","2x data managed storage","LinkedIn connector","Enhanced support"],"minSeats":15,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":135,"period":"month","currency":"USD"}],"description":"Advanced plus geo mapping, enhanced forecasting, and premium support","contactSales":false}],"summary":"From $59/user/month billed annually. 15 user minimum.","currency":"USD","freeTier":false,"sourceUrl":"https://www.sugarcrm.com","retrievedAt":"2026-08-05T12:44:41.328Z","startingPrice":{"amount":59,"period":"month","currency":"USD"},"billingPeriods":["year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"One Growth","summary":"$12/user/month (Standard)","features":["Contact, Account & Lead Management","Marketing Campaigns","Help Desk & Customer Portal","Inventory & Invoicing","Reports & Dashboards","AI Capabilities"],"components":[{"kind":"per_unit","unit":"seat","amount":12,"period":"month","currency":"USD"}],"description":"CRM for Growing Businesses","contactSales":false},{"free":false,"name":"One Professional","summary":"$30/user/month (Standard) or $20/user/month (Single App)","features":["Advanced Sales Automation","Process Designer","Advanced Marketing Automation","Advanced Help Desk Automation","Subscription & Vendor Management","Collaboration & Live Chat"],"components":[{"kind":"per_unit","unit":"seat","amount":30,"period":"month","currency":"USD"}],"description":"Unified Customer View CRM","contactSales":false},{"free":false,"name":"One Enterprise","summary":"$42/user/month (Standard) or $30/user/month (Single App)","features":["Multi-Currency Support","Contact Engagement Insights","Internal Ticketing","Work Order Management","Advanced Project Automation","Advanced Operational Insights"],"components":[{"kind":"per_unit","unit":"seat","amount":42,"period":"month","currency":"USD"}],"description":"Advanced Enterprise CRM","contactSales":false},{"free":false,"name":"One AI","summary":"$50/user/month (Standard) or $38/user/month (Single App)","features":["Built-in AI Voice Assistant Integration","Generative AI Designer","Predictive AI Designer"],"components":[{"kind":"per_unit","unit":"seat","amount":50,"period":"month","currency":"USD"}],"description":"AI-Powered Enterprise CRM","contactSales":false}],"summary":"From $12/user/month. 15-day free trial. Yearly billing saves up to 34%.","currency":"USD","freeTier":false,"sourceUrl":"https://www.vtiger.com","retrievedAt":"2026-07-31T10:40:46.918Z","freeTrialDays":15,"startingPrice":{"amount":12,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | mid | low |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | - |
| security.soc2 | yes | - |

## Capabilities (CRM Software)

| Capability | SugarCRM | Vtiger |
|---|:--:|:--:|
| **Core** |  |  |
| Contact & account management | ✓ | ✓ |
| Deal / pipeline management | ✓ | ✓ |
| Lead scoring | ✓ | - |
| **Communication** |  |  |
| Email sync & tracking | - | ✓ |
| **Automation** |  |  |
| Marketing automation | - | ✓ |
| Workflow automation | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| Sales forecasting | ✓ | ✓ |
| **Access** |  |  |
| Native mobile app | - | ✓ |
| **Extensibility** |  |  |
| Public API | - | - |
| Custom fields & objects | ✓ | - |

*Source: Vioscale. Generated 2026-09-01T17:17:05.855Z. "-" = undocumented, not absent.*