# Stream vs Twilio

**Leader by Vioscale score:** Stream

| Attribute | Stream | Twilio |
|---|---|---|
| **Vioscale score** | 80.3 (72% (medium)) | 57.7 (64% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A platform providing SDKs and APIs for adding chat messaging, video calling, activity feeds, and content moderation to applications, supporting billions of end users across a globally distributed infrastructure. | A cloud platform that enables businesses to build and manage customer conversations across multiple channels (voice, SMS, email, RCS, WhatsApp) with AI orchestration and persistent context. Combines programmable APIs with conversation intelligence to connect humans and AI agents. |
| features.capabilities | `{"chat":true,"video":true,"voice":true,"two_way":true,"global_coverage":"global","usage_pricing_transparent":true}` | `{"rcs":true,"sms":true,"chat":false,"email":true,"video":false,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":false,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":false}` |
| integrations.count | 14 | - |
| integrations.list | `[{"name":"Jenkins"},{"name":"GitHub"},{"name":"Slack"},{"name":"Postman"},{"name":"Xcode"},{"name":"Android Studio"},{"name":"React"},{"name":"React Native"},{"name":"Flutter"},{"name":"Swift"},{"name":"SwiftUI"},{"name":"Kotlin"},{"name":"Jetpack Compose"},{"name":"Expo"}]` | - |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"web":true,"android":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Free","summary":"125k API calls, 5k activities/month","features":["Flat & Timeline Feeds","Notification & Aggregated Feeds","Security & Compliance","Global Edge Network"],"contactSales":false,"includedLimits":{"monthly_api_calls":"125,000","monthly_activities":"5,000"}},{"free":false,"name":"Start","summary":"$499/month billed annually, or $599/month","features":["All Feeds API features","Ranked Feeds","Ticketed Support","Security & Compliance","Global Edge Network"],"commitment":"annual","components":[{"kind":"fixed","amount":499,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"monthly_api_calls":"1,250,000","monthly_activities":"50,000"}},{"free":false,"name":"Elevate","summary":"$899/month billed annually, or $999/month","features":["All Feeds API features","Ranked Feeds","Ticketed Support","Security & Compliance","Global Edge Network"],"commitment":"annual","components":[{"kind":"fixed","amount":899,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"monthly_api_calls":"3,750,000","monthly_activities":"150,000"}},{"free":false,"name":"Enterprise","summary":"Custom pricing, scales to 100M+ users","features":["Activity-based pricing","99.999% SLA","SAML/SSO","Private Dedicated Servers","24/7 Support"],"commitment":"annual","contactSales":true}],"addOns":[{"name":"Image & File CDN Bandwidth","components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.17,"currency":"USD"}]},{"name":"Image & File Storage","components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.07,"currency":"USD"}]},{"name":"Image Resizing","components":[{"per":{"qty":1000,"unit":"images"},"kind":"metered","amount":5.8,"currency":"USD"}]}],"summary":"Free tier plus $499–$899/month plans with activity and API call overages. Free Maker program for companies under 5 team members and $10k MRR.","currency":"USD","freeTier":true,"sourceUrl":"https://getstream.io/activity-feeds/pricing/","retrievedAt":"2026-08-14T10:25:51.982Z","startingPrice":{"amount":499,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"usage","summary":"Pay-as-you-go pricing. Free tier available.","freeTier":true,"sourceUrl":"https://www.twilio.com/de-de/user-authentication-identity/pricing","retrievedAt":"2026-08-14T15:21:40.902Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | high | low |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.999 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | - |

## Capabilities (Communication APIs)

| Capability | Stream | Twilio |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | - | ✓ |
| Voice | ✓ | ✓ |
| WhatsApp | - | ✓ |
| RCS | - | ✓ |
| Transactional email | - | ✓ |
| Video / real-time | ✓ | ✗ |
| In-app chat | ✓ | ✗ |
| Verify / OTP / 2FA | - | ✗ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | - | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✗ |

*Source: Vioscale. Generated 2026-09-01T14:39:49.929Z. "-" = undocumented, not absent.*