# Stonly vs Userlane

| Attribute | Stonly | Userlane |
|---|---|---|
| **Vioscale score** | 46.2 (26% (low)) | 26.1 (61% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Stonly is a knowledge management system for customer service teams that combines interactive in-app guides, AI-powered agent assistance, and content personalization to reduce support tickets and improve customer resolution rates. | Combines analytics to identify where enterprise software creates user friction with built-in guidance tools to improve adoption outcomes and reduce support costs. |
| features.capabilities | - | `{"iso_27001":true,"soc2_type_ii":false,"pricing_model":"flat_subscription","salesforce_hubspot_crm_sync":false,"zendesk_intercom_helpdesk_sync":false,"knowledge_base_help_widget_embed":true,"nps_and_in_app_survey_collection":true,"amplitude_mixpanel_analytics_sync":false,"in_app_user_onboarding_checklists":false,"user_drop_off_and_completion_analytics":true,"no_code_visual_builder_chrome_extension":true,"interactive_dom_element_targeting_walkthroughs":true}` |
| integrations.count | 42 | 1 |
| integrations.list | `[{"name":"Zendesk"},{"name":"Salesforce"},{"name":"Freshworks"},{"name":"ServiceNow"},{"name":"Airtable"},{"name":"Amazon Connect"},{"name":"Amplitude"},{"name":"Crisp Chat"},{"name":"Databricks"},{"name":"Front"},{"name":"Genesys"},{"name":"Google Analytics"},{"name":"Google Drive"},{"name":"Gorgias"},{"name":"Heap"},{"name":"Help Scout"},{"name":"Helpshift"},{"name":"HubSpot"},{"name":"Intercom"},{"name":"Jira"},{"name":"Livechat"},{"name":"Looker"},{"name":"Magento"},{"name":"Microsoft Dynamics"},{"name":"PagerDuty"},{"name":"Pipedrive"},{"name":"Shopify"},{"name":"Slack"},{"name":"Smartsheet"},{"name":"Sprinklr"},{"name":"Stripe"},{"name":"Talkdesk"},{"name":"WhatsApp"},{"name":"WooCommerce"},{"name":"WordPress"},{"name":"Zapier"},{"name":"Zoho"},{"name":"Segment"},{"name":"Freshpaint"},{"name":"Rudderstack"},{"name":"Freshdesk"}]` | `[{"name":"Microsoft Copilot"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"DE","primaryMarkets":["DE","GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","features":["400 guide views per month","5 published guides","1 team member","Single language guides"],"description":"Free tier retained after trial expires","contactSales":false,"includedLimits":{"guide_views":"400/mo","team_members":"1","published_guides":"5"}},{"free":false,"name":"Small Business","features":["Unlimited guides and tours","5 team members"],"minSeats":5,"description":"Self-serve support for companies under 100 employees","contactSales":true},{"free":false,"name":"Enterprise","features":["Help desk integrations","AI Agents","Automations","SSO","Private knowledge bases","Unlimited guide views and team members","Unlimited guides and Knowledge Bases","Unlimited triggers","Full-path analytics","Versioning","Custom branding","Targeting using user data","Auto-translate guides","Advanced team rights management","White label options","Priority support","Dedicated customer success","Security review"],"description":"Custom plans for managing critical knowledge at scale","contactSales":true}],"summary":"Free Basic plan with 400 guide views/mo. Small Business and Enterprise plans available; pricing not displayed.","currency":"USD","freeTier":true,"sourceUrl":"https://stonly.com/pricing","retrievedAt":"2026-08-20T14:05:01.788Z","freeTrialDays":14}` | `{"type":"quote","plans":[{"free":false,"name":"Application","summary":"Fixed annual fee per application. Contact sales for quote.","features":["Userlane Assistant","Interactive Guidance","In-app Announcements","Data Validation","HEART Analytics"],"commitment":"annual","description":"For application owners who need people productive fast. Single application with immediate impact.","contactSales":true},{"free":false,"name":"Department","summary":"Fixed annual fee per application. Contact sales for quote.","features":["Userlane Assistant","Interactive Guidance","In-app Announcements","Data Validation","HEART Analytics","Advanced Reporting and Insights","Department Portfolio Dashboard","Templates and Best Practices","Multi-App Pricing","Cross-Application Insights"],"commitment":"annual","description":"For department leaders who need to optimize across tools. Multiple applications with efficient budgets.","contactSales":true},{"free":false,"name":"Organization","summary":"Fixed annual fee per unlimited applications. Contact sales for quote.","features":["Userlane Assistant","Interactive Guidance","In-app Announcements","Data Validation","HEART Analytics","Advanced Reporting and Insights","Department Portfolio Dashboard","Templates and Best Practices","Multi-App Pricing","Cross-Application Insights","License Optimization","Portfolio Analytics","Compliance and Governance","Center of Excellence Support"],"commitment":"annual","description":"For CIOs and CFOs who need to prove ROI and reduce spend. Unlimited applications with optimized portfolio.","contactSales":true}],"summary":"Application-based or consumption-based pricing models. All pricing requires contacting sales.","freeTier":false,"sourceUrl":"https://www.userlane.com/pricing/","retrievedAt":"2026-08-25T08:26:31.216Z"}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | quote |
| pricing.price_level | low | unknown |
| pricing.transparent | no | no |
| reliability.sla_pct | - | 99.5 |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |

## Capabilities (Digital Adoption Platforms)

| Capability | Stonly | Userlane |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Interactive dom element targeting walkthroughs | - | ✓ |
| No code visual builder chrome extension | - | ✓ |
| In app user onboarding checklists | - | ✗ |
| Nps and in app survey collection | - | ✓ |
| User drop off and completion analytics | - | ✓ |
| Knowledge base help widget embed | - | ✓ |
| Amplitude mixpanel analytics sync | - | ✗ |
| Salesforce hubspot CRM sync | - | ✗ |
| Zendesk intercom helpdesk sync | - | ✗ |
| SOC2 type ii | - | ✗ |
| ISO 27001 | - | ✓ |
| Pricing model | - | Flat subscription |

*Source: Vioscale. Generated 2026-09-01T16:27:42.720Z. "-" = undocumented, not absent.*