# Spike.sh vs Zenduty

| Attribute | Spike.sh | Zenduty |
|---|---|---|
| **Vioscale score** | 78.2 (26% (low)) | 63.3 (42% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A SaaS platform that centralizes incident alerts from multiple sources (phone, SMS, email, chat), manages on-call team rotations and escalations, and coordinates incident response through team collaboration tools and automated workflows. | A centralized incident response platform that connects monitoring tools, communication systems, and ticketing software. Teams use it to collaborate in real-time, automate response workflows, and maintain operational reliability with AI-powered insights. |
| integrations.count | 11 | 120 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Discord"},{"name":"WhatsApp"},{"name":"Telegram"},{"name":"JIRA"},{"name":"ClickUp"},{"name":"Linear"},{"name":"Google Meet"},{"name":"Webhooks"},{"name":"Email"}]` | `[{"name":"Jira"},{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Google Chat"},{"name":"AWS CloudWatch"},{"name":"Sentry"},{"name":"Zoom"},{"name":"Webex"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":["US","CA","IN","GB"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$7/user/month","features":["100 total alerts on phone and SMS","WhatsApp and Telegram alerts","ChatOps with Slack, Teams, and Discord","On-call schedules","Limited live call routing","Status page","Unlimited alerts through Slack, Teams, WhatsApp, Telegram, email, and Discord"],"minSeats":1,"components":[{"kind":"per_unit","unit":"seat","amount":7,"period":"month","currency":"USD"}],"description":"Entry-level incident management with limited alert volume","contactSales":false,"includedLimits":{"phone_sms_alerts":"100/month"}},{"free":false,"name":"Business","summary":"$14/user/month","features":["Unlimited phone and SMS alerts across 100+ regions","Multiple teams and workspaces","Unlimited live call routing","External script triggering","Incident context and grouping","JIRA, ClickUp, and Linear integration","War rooms with video conferencing","Alert rules and automation playbooks","Email and live chat support"],"minSeats":1,"components":[{"kind":"per_unit","unit":"seat","amount":14,"period":"month","currency":"USD"}],"description":"Full incident management with unlimited alerts and advanced integrations","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing - contact for quote","features":["Single Sign-On (SAML)","Enforce login method","Role-based access control","Audit logs","Dedicated support channel","Managed live call routing","Tailored incident insights","Priority feature requests"],"description":"Custom solution with dedicated support and advanced security features","contactSales":true}],"summary":"From $7/user/month. 14-day free trial. Yearly option includes one month free.","currency":"USD","freeTier":true,"sourceUrl":"https://spike.sh/pricing","retrievedAt":"2026-08-19T13:10:22.062Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":7,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$6/user/month, up to 5 seats, community support","features":["Alert Correlation","Advanced Alert Rules","Advanced Analytics","Incident Response via Slack, Teams, GChat","Incident Responders","Two-way Ticketing Integration","APIs and Extensibility","Stakeholder Communications","Incident Tagging","Custom Incident Priorities","Service Maintenance Windows","Robust Scheduling & Escalation Policies","Advanced Alert Suppression","Incident SLAs","Postmortem Templates","Stakeholder Templates","Single Sign On","Community Support"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":6,"period":"month","currency":"USD"}],"description":"Incident response for smaller teams","contactSales":false,"includedLimits":{"max_seats":"5","max_teams":"50","integrations_per_team":"unlimited","sms_calls_per_user_per_month_rest_of_world":"25","sms_calls_per_user_per_month_usa_canada_india":"100"}},{"free":false,"name":"Growth","summary":"$16/user/month with business hours support","features":["All Starter features","Business hours support (9x5)","Shared customer success manager","Status Pages","AI Features","Postmortems","Playbooks","Service Dependency Mapping","Workflows Automation"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":16,"period":"month","currency":"USD"}],"description":"Incident management for fast growing teams","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing with enterprise-grade support","features":["All Growth features","24×7 priority support and escalation","Dedicated customer success manager"],"description":"Advanced incident management for the enterprise","contactSales":true}],"summary":"From $6/user/month. Free 14-day trial on all plans. 16% discount for annual billing.","currency":"USD","freeTier":false,"sourceUrl":"https://zenduty.com/pricing/","retrievedAt":"2026-08-19T13:14:19.023Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":6,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | low |
| pricing.starting_price | `{"amount":7,"currency":"USD"}` | `{"amount":6,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.soc2 | - | yes |

## Capabilities (Incident Management)

| Capability | Spike.sh | Zenduty |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | - |
| Slack integration | - | - |
| Microsoft teams integration | - | - |
| Auto channel creation | - | - |
| Zoom meet bridge automation | - | - |
| Automated runbooks | - | - |
| Post mortem generation | - | - |
| Jira linear two way sync | - | - |
| Pagerduty opsgenie sync | - | - |
| Mttr analytics dashboard | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T15:14:10.187Z. "-" = undocumented, not absent.*