# Solutionreach vs Updox

**Leader by Vioscale score:** Updox

| Attribute | Solutionreach | Updox |
|---|---|---|
| **Vioscale score** | 30.1 (41% (low)) | 60.6 (42% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Solutionreach is a patient engagement platform for healthcare practices that automates communications including appointment reminders, two-way texting, online scheduling, and patient recall. It integrates with 400+ practice management and EHR systems to streamline operations and increase patient retention. | Updox provides healthcare providers with tools to manage patient communications, conduct telehealth visits, share documents securely, coordinate appointments, and process payments while maintaining HIPAA compliance and integrating with major EHR systems. |
| features.capabilities | `{"pricing_model":"enterprise_quote","deployment_model":"cloud_web_app","secure_two_way_sms_text_messaging":true,"hipaa_baas_business_associate_agreement":true,"automated_sms_email_appointment_reminders":true,"digital_pre_visit_intake_forms_and_consents":true}` | `{"soc2_type_ii":true,"pricing_model":"enterprise_quote","deployment_model":"cloud_web_app","secure_two_way_sms_text_messaging":true,"digital_pre_visit_intake_forms_and_consents":true,"targeted_patient_health_campaign_broadcasts":true}` |
| integrations.count | 400 | 90 |
| integrations.list | `[{"name":"Dentrix Ascend"},{"name":"Google"}]` | - |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","summary":"Enterprise packages with custom pricing; contact sales for quote","freeTier":false,"sourceUrl":"https://www.solutionreach.com/pricing-package-form-submission","retrievedAt":"2026-08-21T16:41:47.926Z"}` | `{"type":"usage","plans":[{"free":false,"name":"Standard","features":["Fax","Telehealth","Patient reminders","Text messaging","Broadcast messaging"],"description":"For small to mid-sized practices","contactSales":true,"includedLimits":{"fax_pages":"1,000/month","text_messages":"500/month","broadcast_messages":"500/month","telehealth_sessions":"75/month","appointment_reminders":"500/month"}},{"free":false,"name":"Enterprise","features":["Fax","Telehealth","Patient reminders","Text messaging","Broadcast messaging"],"description":"For large practices, hospitals, and health systems","contactSales":true,"includedLimits":{"fax_pages":"10,000/month","text_messages":"5,000/month","broadcast_messages":"5,000/month","telehealth_sessions":"500/month","appointment_reminders":"2,500/month"}}],"freeTier":false,"sourceUrl":"https://www.updox.com/pricing/","retrievedAt":"2026-08-21T16:47:14.992Z"}` |
| pricing.free_tier | no | no |
| pricing.model | quote | quote |
| pricing.price_level | unknown | unknown |
| pricing.transparent | no | yes |
| security.disclosure_policy | yes | - |
| security.hipaa | yes | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

## Capabilities (Patient Engagement)

| Capability | Solutionreach | Updox |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud web app | Cloud web app |
| Digital pre visit intake forms and consents | ✓ | ✓ |
| Secure two way SMS text messaging | ✓ | ✓ |
| HL7 FHIR BI directional EHR sync | - | - |
| Automated post visit satisfaction surveys nps | - | - |
| Targeted patient health campaign broadcasts | - | ✓ |
| Automated SMS email appointment reminders | ✓ | - |
| Secure PDF medical document sharing | - | - |
| Patient statement generation and portal payments | - | - |
| HIPAA baas business associate agreement | ✓ | - |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | - |
| Pricing model | Enterprise quote | Enterprise quote |

*Source: Vioscale. Generated 2026-09-01T14:52:06.191Z. "-" = undocumented, not absent.*