# Smith.ai vs Vapi

**Leader by Vioscale score:** Smith.ai

| Attribute | Smith.ai | Vapi |
|---|---|---|
| **Vioscale score** | 86.1 (37% (low)) | 75.9 (75% (high)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true,"self_hosted":true}` |
| description.long | Manages inbound and outbound business calls 24/7 using AI agents and live North America-based handlers to screen and qualify leads, capture intake details, and book appointments automatically into business systems. | A developer-focused platform for building, deploying, and managing AI-powered voice agents that handle customer interactions including support, callbacks, and notifications. Supports both API-first and UI-based workflows with enterprise-grade reliability and compliance. |
| features.capabilities | `{"soc2_type_ii":false,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","embedded_website_intake_forms":true,"post_call_transcription_and_crm_sync":true,"marketing_roi_and_lead_source_tracking":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":false,"outbound_dialing_and_campaign_management":true,"two_way_sms_text_messaging_drip_campaigns":true,"live_human_handoff_and_call_transfer_logic":true,"automated_consultation_appointment_scheduling":true,"inbound_reception_and_ivr_routing_replacement":true,"24_7_call_center_answering_service_integration":true,"one_click_push_to_practice_management_software":true,"voicemail_detection_and_answering_machine_drops":false,"hipaa_compliance_for_medical_appointment_setting":false,"twilio_vonage_bring_your_own_carrier_byoc_support":false,"sub_second_latency_and_interruption_barget_in_handling":true}` | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"developer_api_endpoint","dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":true,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 7,000 | 14 |
| integrations.list | `[{"name":"Clio"},{"name":"Filevine"},{"name":"Lawmatics"},{"name":"MyCase"},{"name":"PracticePanther"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"ServiceTitan"},{"name":"Zapier"},{"name":"Google Calendar"},{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Dropbox"},{"name":"Gmail"},{"name":"OneDrive"},{"name":"Typeform"},{"name":"Constant Contact"},{"name":"Xero"},{"name":"Square"},{"name":"PayPal"},{"name":"LawPay"},{"name":"TrialPay"},{"name":"CPACharge"},{"name":"Help Scout"},{"name":"Todoist"},{"name":"RingCentral"},{"name":"Calendly"},{"name":"Acuity Scheduling"},{"name":"ActiveCampaign"},{"name":"CallRail"},{"name":"Housecall Pro"},{"name":"3CX"},{"name":"8x8"},{"name":"1-VoIP"},{"name":"800.com"},{"name":"AccuLynx"},{"name":"Act!"},{"name":"Actionstep"},{"name":"Agile CRM"},{"name":"Airtable"},{"name":"Angi Leads"},{"name":"AppointmentCore"},{"name":"Appointy"},{"name":"Apptoto"},{"name":"Assembly Neos"},{"name":"AXvoice"}]` | `[{"name":"Twilio"},{"name":"Google Business Messages / RCS"},{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Groq"},{"name":"Eleven Labs"},{"name":"Google Cloud"},{"name":"Azure"},{"name":"Custom LLM providers"},{"name":"Custom TTS providers"},{"name":"Custom STT providers"},{"name":"Webhook integrations"},{"name":"REST API"},{"name":"MCP (Model Context Protocol)"}]` |
| market.availability | `{"primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Warm engagement","summary":"$12/contact/month (50 contact minimum) plus $750 setup fee","features":["24/7 North America-based agents","Bilingual support available","Campaign tracking dashboard","5 calls per contact with multi-channel engagement","Dedicated account manager","AI-driven outbound workflows","Custom engagement cadence"],"minSeats":50,"commitment":"monthly","components":[{"kind":"per_unit","unit":"contact","amount":12,"period":"month","currency":"USD"},{"kind":"one_time","amount":750,"currency":"USD"}],"description":"Improve inbound speed-to-lead, upsell current clients, or reactivate past customers","contactSales":false},{"free":false,"name":"Cold prospecting","summary":"$10/contact/month (1,000 contact minimum)","features":["24/7 North America-based agents","Bilingual support available","Campaign tracking dashboard","5 calls per contact with multi-channel engagement","Dedicated account manager","AI-driven outbound workflows","Custom engagement cadence"],"minSeats":1000,"commitment":"monthly","components":[{"kind":"per_unit","unit":"contact","amount":10,"period":"month","currency":"USD"}],"description":"Reach and build relationships with new contacts to create sales opportunities","contactSales":false}],"addOns":[{"name":"Dedicated Spanish line","components":[{"kind":"per_unit","unit":"contact","amount":2,"period":"month","currency":"USD"}]},{"name":"Extended intake","components":[{"kind":"per_unit","unit":"contact","amount":3,"period":"month","currency":"USD"}]},{"name":"Call recording & transcription","components":[{"kind":"per_unit","unit":"contact","amount":0.5,"period":"month","currency":"USD"}]},{"name":"Microsoft Teams notifications","components":[{"kind":"per_unit","unit":"contact","amount":1,"period":"month","currency":"USD"}]},{"name":"Local caller ID matching","components":[{"kind":"per_unit","unit":"number","amount":5,"period":"month","currency":"USD"}]},{"name":"Transfer destinations","components":[{"kind":"per_unit","unit":"destination","amount":7.5,"period":"month","currency":"USD"}]}],"summary":"From $600/month (warm engagement, 50 contacts minimum) or $10,000/month (cold prospecting, 1,000 contacts minimum). Includes complimentary appointment booking, text/email follow-up, and first CRM integration.","currency":"USD","freeTier":false,"sourceUrl":"https://smith.ai/pricing/outreach-campaigns","retrievedAt":"2026-08-25T21:44:46.621Z","startingPrice":{"unit":"contact","amount":10,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"hybrid","plans":[{"free":false,"name":"Build","summary":"$0.05/minute for calls, $0.005 per message, $10/additional concurrent line/month","features":["Usage-based call minutes","SMS/Chat messaging","10 call concurrency included","Custom voices and model access","Email and Discord community support","14-day call history retention","30-day chat history retention","RBAC access control"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.05,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.005,"currency":"USD"},{"kind":"per_unit","unit":"line","amount":10,"period":"month","currency":"USD"}],"description":"Usage-based pricing for development and scaling","contactSales":false,"includedLimits":{"call_concurrency":"10 lines","initial_call_minutes":"60+ included"}},{"free":false,"name":"Scale","summary":"Enterprise annual contract with fixed platform fee and volume-based per-minute pricing","features":["Fixed platform fee plus committed volume","Volume-based per-minute pricing","Enterprise-grade uptime SLA","SOC2, HIPAA, PCI compliance","SSO and OAuth2 integration","RBAC with granular permissions","Data residency options","Priority model and provider access","Dedicated support engineer","Account manager","Custom support SLA"],"commitment":"annual","description":"Enterprise annual contract with volume-based pricing","contactSales":true}],"addOns":[{"name":"HIPAA Compliance","components":[{"kind":"fixed","amount":2000,"period":"month","currency":"USD"}]},{"name":"Zero Data Retention","components":[{"kind":"fixed","amount":1000,"period":"month","currency":"USD"}]}],"summary":"Usage-based pricing starting at $0.05/minute. Enterprise annual contracts with volume discounts available.","currency":"USD","freeTier":false,"sourceUrl":"https://vapi.ai/pricing","retrievedAt":"2026-08-25T21:48:17.942Z","startingPrice":{"unit":"line","amount":10,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | low | low |
| pricing.starting_price | `{"amount":10,"currency":"USD"}` | `{"amount":10,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.9 |
| reliability.status_page | - | yes |
| security.hipaa | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

## Capabilities (Voice AI Agents)

| Capability | Smith.ai | Vapi |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | Developer API endpoint |
| Sub second latency and interruption barget in handling | ✓ | ✓ |
| Dynamic mid call API function execution | ✓ | ✓ |
| Live human handoff and call transfer logic | ✓ | ✓ |
| Emotion prosody and custom voice cloning | ✗ | ✓ |
| Inbound reception and ivr routing replacement | ✓ | ✓ |
| Outbound dialing and campaign management | ✓ | - |
| Post call transcription and CRM sync | ✓ | - |
| Voicemail detection and answering machine drops | ✗ | ✓ |
| Twilio vonage bring your own carrier byoc support | ✗ | ✓ |
| SOC2 type ii | ✗ | ✓ |
| HIPAA compliance for medical appointment setting | ✗ | ✓ |
| Pricing model | Per minute usage based | Per minute usage based |

*Source: Vioscale. Generated 2026-09-01T16:39:05.212Z. "-" = undocumented, not absent.*